Customer Service Representative

Description

Job Summary: Proactive and empathetic customer service professional to provide information, record incidents, and resolve issues, following company policies and maintaining an organized environment. Key Highlights: 1. In-person, telephone, and email customer service 2. Efficient and courteous resolution of problems and conflicts 3. Participation in training programs for continuous improvement The candidate must possess strong communication skills, be proactive, and demonstrate empathy when handling various situations. \- Provide in-person, telephone, or email customer service, delivering information about products and services \- Record customer complaints, suggestions, and compliments \- Resolve problems and conflicts efficiently and courteously \- Participate in training programs to improve customer service \- Follow company policies and procedures to ensure service safety and quality \- Maintain a clean and organized workplace Clear, efficient, and non-violent communication. Meal Voucher R$ 573 Hapvida Health Insurance Plan Bradesco Dental Insurance Plan Transportation Voucher. Salary: R$1\.621,00 per month Benefits: * Medical assistance * Dental assistance * Meal voucher * Transportation voucher Work Location: On-site