Senior Support Analyst

Description

Job Summary: Senior Support Analyst for on-site and remote technical support to users, incident management, and IT infrastructure. Key Highlights: 1. Field and remote technical support for end users 2. Support for Windows environments, Active Directory, and Microsoft 365 3. Opportunity for professional development in a collaborative environment **Opportunity:** ENGEMON IT is seeking a Senior Support Analyst to contribute to technical support for our clients and projects. **Responsibilities:** * On-site field support for end users. * Windows environment support. * Installation, configuration, and maintenance of notebooks, desktops, and peripherals. * Configuration and troubleshooting of printers, scanners, and network devices. * Support for videoconferencing equipment (meeting rooms). * Handling critical incidents and operational unavailability tickets. * VIP user support, including home support when required. * Active Directory support (user creation/modification, permissions, groups) and Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint). * Implementation and support of Group Policy Objects (GPOs). * Intune usage (device and policy management). * On-site diagnosis and resolution of issues (troubleshooting). * Technical documentation of support activities, procedures, and operational standards. * Compliance with SLAs, OLAs, and information security policies. **Requirements:** * Experience in large-scale Service Desks handling high ticket volumes; * Knowledge of Active Directory and Microsoft 365; * Ability to work effectively in a team; * Proactive and communicative attitude. **Benefits:** * Collaborative work environment; * Access to training and professional development; * Safe and welcoming work environment; * Medical and dental assistance; * Meal allowance; * Transportation allowance; * Life insurance; * TotalPass. Minimum Education: High School (Secondary Education) * TotalPass * Life insurance * Meal allowance * Transportation allowance * Meal allowance * Dental assistance * Medical assistance