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Welcoming Assistant

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

This professional is responsible for operating work processes to serve all individuals seeking services, listening to their requests and adopting an empathetic, attentive, and responsive posture capable of welcoming, listening, and providing the most appropriate responses to users. In other words, the role requires delivering service-oriented, effective, and responsible assistance, including guidance when necessary, to ensure the effectiveness of such referrals. **Responsibilities:** * Provide in-person and telephone customer service; * Schedule exhumation services and relay the daily schedule to Operational departments; * Sell available products and services, and issue contracts and documents related to the services provided to customers; * Support customer service departments upon request; * Send letters to tenants upon contract expiration and record such information in the ERP system; * Conduct farewell ceremonies with empathy and welcoming attitude, and support bereaved customers as needed; * Perform other tasks related to this position. **Working Hours:** **Monday to Friday: 8:00 AM to 5:00 PM; Alternate Saturdays; Sundays on rotating shift**

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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