Hiring: Customer Service Assistant (CAC) - Applications Open

Description

Job Summary: A professional responsible for monitoring and managing emails, tracking customer interactions, controlling services, issuing orders, and maintaining records and spreadsheets. Key Highlights: 1. Active and responsive customer service via phone and WhatsApp 2. Monitoring of services and vehicle trackers 3. Management and tracking of service orders and purchase orders **RESPONSIBILITIES:** Monitor and manage incoming emails. Open and track customer interactions. Monitor ongoing services and interactions, scheduling and rescheduling as necessary. Track services performed by third-party workshops. Issue and control service orders and purchase orders. Update and maintain comparative spreadsheets for tires and parts. Provide active and responsive customer service via phone and WhatsApp. Monitor vehicle trackers. Register service providers and suppliers. Send and evaluate billing related to damages and claims, based on service orders. Purchase parts and track purchase orders. Manage and track service orders pending payment. Track product returns. Correct bank slips and invoices with service providers. Update mileage in the system according to information received from customers. **REQUIREMENTS:** Completed high school education. Experience in the mechanical field and/or customer service. Basic computer skills. Intermediate to advanced typing proficiency. Desired courses: Mechanics, electromechanics, or related fields. **WORK SCHEDULE:** Monday to Thursday: 08:00–18:00 with a 1-hour lunch break; Friday: 08:00–18:00 with a 2-hour lunch break; Alternate Saturdays (rotating shift): 08:00–12:00\. **BENEFITS:** Salary: R$ 1\.553,20\. Meal allowance: R$ 24.00 per day. Health insurance: Tiered by age; company covers 50%, employee covers 50%. Dental insurance: R$ 20.80 per dependent; company covers the full amount for the employee. Transportation allowance: R$ 11.20 per day. Basic food basket: R$ 115.00\. Deduction: R$ 2.00\. Register your resume at buscarvagas.com.br and stay updated on the best opportunities.