Job Summary: A Level 2 technical support professional responsible for local/remote assistance, software/systems/IT equipment support, problem diagnosis, and computer maintenance. Key Highlights: 1. Local/remote Level 2 support for incidents and requests 2. Support for software, corporate systems, and IT equipment 3. Assembly, maintenance, and configuration of computers Provide Level 2 (local/remote) support for incidents and requests assigned to your support queue. Provide support for off-the-shelf software, common basic applications, corporate systems, and IT equipment. Evaluate received tickets, reclassify when necessary, and proactively assume responsibility for those within your scope. Investigate, diagnose, and test solutions before involving the end user. Install and configure ATHENA-approved images on devices (Windows 10 or later). Provide technical and operational support for Windows 10 or later operating systems. Perform assembly, maintenance, and configuration of computers. Provide Level 2 (local/remote) support for incidents and requests assigned to your support queue. Provide support for off-the-shelf software, common basic applications, corporate systems, and IT equipment. Evaluate received tickets, reclassify when necessary, and proactively assume responsibility for those within your scope. Investigate, diagnose, and test solutions before involving the end user. Install and configure ATHENA-approved images on devices (Windows 10 or later). Provide technical and operational support for Windows 10 or later operating systems. Perform assembly, maintenance, and configuration of computers. **Minimum Education:** Technical Course **Driver's License:** Class B Personal vehicle Willingness to travel