Job Summary: An IT company is seeking a Support Technician to provide Level 2 support and assistance, performing maintenance and configuration of systems and equipment. Key Highlights: 1. Local and remote Level 2 technical support 2. Computer maintenance and configuration 3. Support for software, corporate systems, and IT equipment An IT solutions company is seeking a Support Technician in Colatina. 3AM IT is an IT solutions company specializing in consulting, software development, and technical support services for companies across various sectors. **Responsibilities:** Provide Level 2 (on-site/remote) support and assistance for incidents and requests assigned to your service queue. Deliver support for off-the-shelf software, common basic applications, corporate systems, and IT equipment. Assess received tickets, reclassify when necessary, and proactively assume responsibility for those assigned to you. Investigate, diagnose, and test solutions before involving the end user. Install and configure ATHENA-approved images on devices (Windows 10 or later). Provide technical and operational support for Windows 10 or later operating systems. Assemble, maintain, and configure computers. Perform tasks relevant to standard Support Technician duties. Position located in Colatina / ES. Previous experience as a Technical Support Analyst, Customer Service Specialist, IT Technician, or IT Technical Support may indicate suitability for some responsibilities of this position. Incomplete technical education required; prior experience mandatory. **Compensation and Benefits:** * Salary: 2\.700,00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract type: PJ \- On-site. * Duration: Full-time * Working hours: 07:00 to 19:00\.