WordPress Developer & Support Engineer

Description

Summary: Seeking a WordPress Developer & Support Engineer to manage support tickets, perform maintenance, troubleshoot issues, and leverage AI tools for efficient client site operations. Highlights: 1. Comfortable with all aspects of WordPress, including themes and plugins 2. Opportunity to utilize and experiment with AI coding tools 3. Focus on troubleshooting and maintaining various client sites **About the role** We’re looking for a **WordPress Developer \& Support Engineer** who’s comfortable living in WordPress all day—fixing bugs, answering support tickets, and keeping client sites running smoothly. * **Role:** WordPress Developer \& Support Engineer * **Location:** Remote (must be able to work **9–5 ET** ; Eastern or Central time strongly preferred) * **Type:** Full\-time (support \& maintenance focus) You’ll handle a mix of support requests, ongoing maintenance for legacy sites, and troubleshooting issues on new builds, using both your own skills and AI coding tools to get things done efficiently. **What you’ll do** * **Handle client support requests** + Work through a steady stream of **WordPress support tickets** from clients. + Diagnose and resolve issues related to themes, plugins, customizations, performance, and basic security. * **Maintain and improve existing sites** + Perform ongoing **WordPress maintenance** for legacy clients (updates, backups, plugin management, basic optimization). + Fix bugs and small issues that appear over time across multiple sites. * **Troubleshoot issues on new builds** + Help debug and resolve issues on **new WordPress builds** (layout problems, plugin conflicts, database\-related issues, etc.). + Collaborate with other developers/designers to ensure launches and updates go smoothly. * **Use AI tools to speed up work** + Leverage **AI coding tools** (e.g., Claude Code, Codex, Copilot, etc.) to assist with code snippets, debugging, and boilerplate tasks. + Experiment and learn new AI workflows that make support and development more efficient. * **Communicate clearly** + Provide clear, friendly updates to internal stakeholders (and clients if needed) about what’s going on, what you’ve fixed, and what’s next. + Keep tickets and documentation up to date so the rest of the team has visibility. **What we’re looking for** You might be a great fit if you: * Have strong **WordPress experience** : + Comfortable working with themes, plugins, and site configuration. + Familiar with common WordPress issues and how to debug them. * Bring solid **technical fundamentals** : + Good understanding of **databases** (e.g., MySQL) and how WordPress interacts with them. + Basic development skills (PHP/HTML/CSS/JS) and an ability to read, tweak, and troubleshoot code. * + Have used **AI coding tools** before **or** are genuinely eager to learn and adopt tools like Claude Code, Codex, GitHub Copilot, etc. + Open to experimenting with new workflows that improve speed and quality. Are curious and AI\-friendly: * Work style \& communication: + Able to **work 9–5 ET** reliably (Eastern or Central time zones preferred). + Organized and comfortable managing lots of small, varied tasks across different sites. + Communicate clearly and professionally in writing and async tools (tickets, Slack, email). Bonus points if you: * Have agency or multi\-client experience (juggling multiple sites and priorities). * Are comfortable using common support/ticketing tools and version control (Git).