Itaquaquecetuba Network Sys Admin Job Listings

Senior Infrastructure Analyst (1)64969206846722120

Description: Prerequisites: * Experience: In logistics infrastructure, data analysis, supply chain, and financial modeling; * Soft skills: Analytical profile, strong communication skills, ability to interact with stakeholders; * Technical skills: Advanced Excel, PowerPoint; experience with supply chain systems is a plus; * Education: Bachelor’s degree completed in Engineering, Business Administration, or Economics. Mission: Be the strategic driver that prepares, expands, and strengthens the company’s logistics infrastructure, ensuring that our owned or partner-operated bases and pools support business growth efficiently, intelligently, and with a forward-looking vision. We connect people, data, and opportunities, transforming analyses into decisions that boost performance and position the company ahead of the market. Activities: What will be your responsibilities and challenges? * Analyze the company’s logistics infrastructure studies; * Responsible for analyzing and structuring departmental data; * Develop logistics and supply chain studies to improve operational efficiency and optimize the network; * Ability to size operations, infrastructures, and resources; * Build Business Cases for approval; * Develop studies and projects for logistics and infrastructure optimization; * Knowledge of liquid fuels logistics; * Knowledge to size operations and assets; * Build financial models; 2512300202491891336

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Analista de infraestructura senior64969206861954121

Indeed

Analista de infraestructura senior

Descripción: Requisitos previos: * Experiencia: En el área de infraestructura logística, análisis de datos, cadena de suministro y modelación financiera; * Habilidades blandas: Perfil analítico, comunicativo y con capacidad de interlocución con los interesados; * Habilidades técnicas: Excel avanzado, PowerPoint; conocimiento de sistemas de cadena de suministro será un diferencial; * Educación: Licenciatura completa en ingeniería, administración o economía. Misión: Ser el motor estratégico que prepara, expande y fortalece la infraestructura logística de la compañía, garantizando que nuestras bases y centros propios o en asociación sustenten el crecimiento de los negocios con eficiencia, inteligencia y visión de futuro. Actuamos conectando personas, datos y oportunidades, transformando análisis en decisiones que impulsan el desempeño y posicionan a la empresa a la vanguardia del mercado. Actividades: ¿Cuáles serán sus responsabilidades y desafíos? * Análisis de estudios de infraestructura logística de la compañía; * Responsable de analizar y estructurar los datos del área; * Elaboración de estudios en logística y cadena de suministro para mejorar la eficiencia operativa y optimizar la red; * Capacidad para dimensionar operaciones, infraestructuras y recursos; * Elaboración de Business Case para su aprobación; * Desarrollo de estudios y proyectos para la optimización logística e infraestructural; * Conocimiento de la logística de combustibles líquidos; * Conocimiento para el dimensionamiento de operaciones y activos; * Construcción de modelación financiera; 2512300202491040104

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Support Analyst - Temporary64963982827265122

Indeed

Support Analyst - Temporary

### **TEMPORARY POSITION – SUPPORT ANALYST I (IT)** We have a **temporary opportunity** to work as a **Support Analyst I**, under a **vacation coverage contract**, in partnership with **CPTM**. **Work location:** CPTM – Presidente Altino | Osasco/SP **Working hours:** Monday to Friday, from 8:00 a.m. to 5:00 p.m. (subject to adjustments according to client demand) **Contract period:** 01/26/2026 to 02/16/2026 **Employment type:** Temporary – Vacation Coverage **Salary:** R$ 2.400,00 ### **️ Main Responsibilities** * Technical support to users (hardware and software); * Installation and configuration of computers, laptops, and peripherals; * Support for Windows operating systems (7/8/10/11); * Support for Microsoft tools (Office, Outlook, Office 365, Teams, OneDrive); * Installation of approved software (antivirus, PDF readers, plugins, etc.); * Handling and logging of support tickets in the system; * Basic infrastructure network support (cabling, crimping, switches); * Updating knowledge base and technical documentation. ### **Requirements** * High school diploma with a **completed Technical Course in IT** OR a Bachelor’s degree in IT (completed or in progress); * Minimum **1 year of experience in technical support**; * Advanced computer skills; * Knowledge of Windows, hardware, networks, and Active Directory; * Technical English for reading. * **Preferred Qualifications** * ITIL v4 or higher certification; * Microsoft certification (MCSA or higher); * Basic Linux knowledge. ### **Benefits** * Meal allowance (R$ 30.00/day – 20% deduction); * Transportation voucher; * Health insurance; * Life insurance; * SESC membership. ### **Behavioral Profile** * Strong oral and written communication skills; * Organization, proactivity, and problem-solving focus; * Ability to work effectively in teams. Minimum Education Level: Bachelor’s Degree

R. São Maurício, 660 - Jardim das Flores, Osasco - SP, 06110-250, Brazil

R$2,400/month

Senior Infrastructure Analyst 164963604486019123

Indeed

Senior Infrastructure Analyst 1

Description: We are looking for a Senior Field Services Analyst to provide on-site and remote technical support, ensuring the availability, maintenance, and proper operation of customers’ IT equipment and infrastructure. The professional will be responsible for responding to service requests, performing diagnostics, executing repairs, and implementing technology solutions according to standards and best practices. Responsibilities and Duties * Perform on-site field service for hardware, software, and IT infrastructure support. * Conduct diagnostics, troubleshooting, and resolution of medium-complexity incidents. * Install, configure, and maintain equipment such as desktops, notebooks, printers, scanners, mobile devices, and peripherals. * Perform IT asset inventory and control. * Support network routines: cabling, equipment replacement, basic switch and router configuration. * Install and update operating systems and corporate applications. * Ensure clear communication with the customer throughout the service process. * Record service interactions and updates in ticketing systems (ITSM). * Collaborate with Level 2 and Level 3 support teams when required. * Monitor SLAs, ensuring delivery within established timeframes. * Produce technical reports when requested. Requirements and Qualifications * Prior experience in Field Services, On-site Technical Support, or Service Desk. * Solid knowledge of Windows 10/11, Office suite, remote access tools, and antivirus software. * Experience in hardware diagnostics and repair. * Basic understanding of networking (TCP/IP, DNS, DHCP, structured cabling). * Ability to handle multiple service requests simultaneously. * Strong communication skills, professional demeanor, and customer focus. * Availability for travel. 2512280202491886506

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Infrastructure Analyst64963201100547124

Indeed

Senior Infrastructure Analyst

**Description** Responsible for administering servers, networks, and systems, ensuring the proper functioning, performance, and security of the entire IT environment. Provides technical support, performs continuous monitoring, and implements improvements to guarantee infrastructure stability and efficiency. There are **5 positions available**, with a **hybrid model until December** (3 days per week on-site), and **100% on-site work starting in January**. The work schedule follows a **5×2 shift pattern**, with the following hours: **4 positions:** from **13:00 to 22:00** **1 position:** from **22:00 to 06:00** **Responsibilities and duties** Administer IT servers, networks, and systems. Monitor environment performance and availability. Perform preventive and corrective maintenance. Implement and configure infrastructure solutions. Ensure data security and integrity. Provide advanced-level technical support. Document technical processes and procedures. **Requirements and qualifications** Experience administering Windows and Linux servers. Knowledge of networks, firewalls, backup, and information security. Experience with virtualization (VMware, Hyper\-V or similar). Familiarity with cloud platforms (AWS, Azure or Google Cloud). Ability to resolve incidents and propose improvements. Completed undergraduate degree in IT or related fields.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Analista de Infraestructura64963131169409125

Indeed

Analista de Infraestructura

Una consultoría de Recursos Humanos busca un profesional como Analista de Infraestructura en Guarulhos. Valor Potencial es una empresa centrada en el desarrollo de soluciones innovadoras para maximizar el desempeño empresarial. Su objetivo es ayudar a las empresas a identificar y explotar su potencial de crecimiento. **Responsabilidades:** Configuración de los equipos WIFI. Pruebas de funcionamiento, conexión, registro e inicio de sesión de los equipos WIFI. Mantenimiento de los equipos WIFI. Implementación de los equipos WIFI en autobuses, terminales o paradas de autobús. Pruebas eléctricas en arneses, portafusibles y fusibles. Instalación de los equipos WIFI en autobuses o terminales. Montaje y mantenimiento de racks, controladoras, antenas y puntos de televisión por cable. Informe fotográfico (Asbuilt). Instalación de enlaces junto con las operadoras de telefonía de red fija y radio. Seguimiento, cableado e instalaciones de infraestructura. Visita técnica para la implementación y mantenimiento de proyectos. Mantenimiento de redes estructuradas. Elaboración de mapas de calor. Supervisión de puntos de acceso (hotspots). Usabilidad de los sistemas internos. Para desempeñarse en la ciudad de Guarulhos / SP. Experiencias previas como Especialista en Infraestructura, Consultor de Infraestructura, Ingeniero de Infraestructura o Técnico en Infraestructura pueden indicar afinidad con algunas de las actividades de este puesto. **Requisitos deseables:** **Escolaridad:** Técnico completo **Experiencia:** Se requiere experiencia **Remuneración y Beneficios:** * Salario: 2.245,00 * Vale Refeição * Vale Transporte * Notebook **Informaciones adicionales:** * Contrato: Indefinido — Presencial. * Período: Jornada completa * Jornada: A convenir.

R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil

R$2,245/month

Infrastructure / Support Analyst – Mid-Level64962602491649126

Indeed

Infrastructure / Support Analyst – Mid-Level

**Job Description:** We are looking for a Mid-Level Infrastructure / Support Analyst to maintain the IT environment, focusing on user support, Microsoft 365 administration, equipment maintenance, and network infrastructure support. The professional will ensure the availability of technological resources and a positive user experience. **Responsibilities:** **Equipment Formatting and Maintenance** * Format and reinstall Windows and Linux operating systems; * Install drivers and perform basic system adjustments; * Carry out preventive and corrective hardware maintenance; * Perform basic diagnostics on faulty SSDs, memory modules, graphics cards, and power supplies; * Manage the inventory of notebooks, desktops, and peripherals. **Microsoft 365 Administration** * Manage users and groups in Microsoft Entra ID (Azure AD); * Configure and administer email mailboxes in Microsoft Exchange; * Apply basic policies in Microsoft Intune and Microsoft Defender; * Provide operational support for Microsoft Teams and Power Platform. **User Support** * Install and configure corporate software; * Assist in resolving first- and second-level technical issues; * Support users in using Microsoft 365 applications (Excel, Word, Outlook, Teams). **Network Maintenance** * Resolve simple network incidents; * Configure new network equipment (switches, routers, and firewalls) according to defined standards; * Perform basic maintenance in Ubiquiti UniFi environments; * Monitor connectivity and report failures to the responsible team. **Requirements:** * Degree in Information Technology or related fields; * Previous experience as an Infrastructure or Support Analyst; * Practical knowledge of Windows and Linux; * Experience with Microsoft 365 (Entra ID, Exchange, Intune, and Defender); * Experience with hardware maintenance and user support. **Desired Knowledge:** * Familiarity with Active Directory; * Experience with ITSM tools; * Basic networking knowledge (TCP/IP, VLANs).

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Indeed

Infrastructure Analyst

**Senior Infrastructure Analyst** **About the position** Responsible for executing, administering, and sustaining Information Technology infrastructure, ensuring high availability, integrity, security, and performance of server, network, database, and corporate systems environments. The professional will be responsible for continuous monitoring, troubleshooting, preventive maintenance, and implementation of improvements, ensuring continuity of IT services and efficient support to business areas within a corporate environment integrated with global teams. **Relationships and interfaces** * Internal customers: All business areas, end users, regional departments, and global corporate teams (Germany and USA). * External customers: Technology vendors, infrastructure service providers, and specialized support providers. **Key responsibilities** * Monitor, administer, and perform preventive and corrective maintenance on server, database, network, and corporate systems environments. * Respond to, log, prioritize, and resolve infrastructure-related technical tickets via Helpdesk tools, considering impact and urgency. * Execute and validate backup and restore routines, ensuring data integrity, information security, and risk mitigation. * Support access management, network configurations, storage, and virtualization environments. * Analyze incidents, identify root causes, and propose corrective actions and continuous improvements. * Support audit processes, patch application, updates, and fixes in compliance with global corporate policies. * Interact with IT service providers, tracking tickets, technical solutions, and support contracts. * Document technical procedures, incidents, and solutions, ensuring standardization and knowledge retention. * Collaborate on technology projects, ensuring compliance with technical requirements, deadlines, and established standards. * Performance indicators (KPIs) * System and server availability (Uptime) – % availability of critical environments. * MTTR (Mean Time to Resolve) – average time to resolve incidents. * MTTA (Mean Time to Acknowledge) – time until first ticket response. * Tickets resolved within SLA – % of responses delivered on time. * Recurring incidents – number of reoccurring issues. * Backup and restore success rate – % of routines completed successfully with integrity. * On-time patch and update deployment – adherence to defined schedule. * IT project participation – deliveries completed according to timeline. * User satisfaction (CSAT) – satisfaction index for support interactions. * Updated documentation – compliance of technical records and procedures. **Technical requirements and education** * Completed undergraduate degree in Computer Science, Computer Engineering, Information Systems, or related fields. **Technical knowledge** * Administration of Windows and Linux servers. * Networking: TCP/IP, DNS, DHCP, VPN, Firewall. * Virtualization environments (VMware, Hyper\-V). * Databases (Oracle, SQL Server). * Backup and restore tools (e.g., HP Data Protector, Veeam, Commvault). * ITIL best practices (certification desirable). * Intermediate or advanced English for interaction with global teams. **Experience** * Experience in IT infrastructure, providing support, administration, and monitoring of complex environments in medium- or large-sized companies. **Behavioral competencies** * Results orientation * Teamwork and collaboration * Focus on internal customers * Analytical ability and problem-solving * Organization and planning * Clear and objective communication * Agility and sense of urgency * Flexibility and adaptability Position summary This position is ideal for infrastructure professionals who go beyond basic support, possessing a systemic vision, operational accountability, and focus on stability, quality, and continuous improvement of IT environments. **On-site position in Guarulhos, Monday to Friday** **CLT employment contract \+ benefits**

R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil

Negotiable Salary

Indeed

Junior Support Analyst

IT support to assist users, maintain corporate systems, and support the company’s IT infrastructure. This professional will be responsible for ensuring the proper functioning of environments, providing first-level technical support, and interacting with vendors and service providers whenever necessary. User Support * Responding to service requests and providing technical support to users; * Diagnosing and resolving issues related to systems, equipment, and access; * Replacing machines and peripherals; * Managing inventory of machines and peripherals; * Formatting and preparing machines; * Installing and relocating equipment according to layout changes; * Diagnosing and resolving printing and connectivity issues; * Configuring printers via Wi\-Fi or server; * Corporate email (setting up rules, signatures, automatic replies, and account management). Networks and Access * Diagnosing network connection issues; * Supporting VPN Client. Corporate Systems * Supporting corporate systems; * Assisting in resolving platform usage issues; * Opening and tracking service requests with responsible vendors and developers.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Information Technology Analyst – Infrastructure64877705177602129

Indeed

Information Technology Analyst – Infrastructure

**Ready to take off with us?** We seek professionals who aren’t afraid to think outside the box, love working in teams, and understand that outstanding results stem from collective effort and strong relationships. We support those who wish to grow alongside us—with responsibility, creativity, and passion for what they do. **If this describes you, join us in building the future.** **Job Mission:** Responsible for contributing to the implementation and maintenance of Aena Brasil’s infrastructure and systems operational environments, aiming to deliver stable, reliable, and flexible services to support all airport operations processes. **Responsibilities:** Administer production environments; analyze problems; interact with users; resolve and manage incidents using an ITSM tool; implement projects together with client areas, users, consultants, and third parties, providing necessary data and information to meet requirements; conduct testing and environment validation according to established plans and procedures, recording occurrences; contribute to technological improvement and innovation by participating in feasibility studies for acquiring and implementing new systems and/or equipment; develop technical plans for improvements in internal and third-party technology environments, fully detailing functionalities and indicating appropriate tools and methodologies; define technical scope and metrics for improvements conducted by third parties through regular contact with suppliers and partners; ensure quality during the implementation of improvements in the production environment by analyzing incidents identified during testing and arranging for their correction; administer and monitor improvements under one’s responsibility in production, identifying deviations and/or opportunities; contribute to the company’s technological updates by conducting feasibility studies for new environments, researching suppliers, systems, and market applications; develop innovative solutions, provide user guidance, advise on alternatives, and lead studies; collaborate with clients in analyzing solutions and improving processes and systems; define IT Operational Instructions, design technical documentation for the installed technology environment, and support various types of incidents; validate and approve new solutions/topologies/proposals/projects; monitor Airport Construction Projects; execute, extract, process, and model data requested by the area manager; transform collected data into relevant information to support decision-making; develop Power BI dashboards with relevant information for teams; monitor area KPIs and present analyses to decision-makers. **Requirements:** Bachelor’s degree in Computer Engineering, Information Technology, or related fields. Postgraduate studies or an MBA will be considered a plus.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Infrastructure Analyst – SRE (Senior)648777051441951210

Indeed

Infrastructure Analyst – SRE (Senior)

**Open positions for those who want to transform businesses and their careers!** --------------------------------------------------------------------- ### **Desirable** AWS certifications (e.g., AWS Certified Cloud Practitioner). Knowledge of serverless architectures using AWS ECS/Fargate. Experience analyzing pentest reports to support developers and remediate infrastructure vulnerabilities. Knowledge of Java/JavaScript to better understand requirements between infrastructure and development teams. Familiarity with end-to-end testing tools such as Playwright. ### **Job Requirements** Requirements and Qualifications Completed or ongoing undergraduate degree in Information Technology, Computer Engineering, Information Systems, or related fields. Basic knowledge of cloud platforms, preferably AWS. Fundamental understanding of Linux/Windows operating systems. Knowledge or hands-on experience with Docker and orchestration concepts (Kubernetes is a plus). Familiarity with relational databases, specifically MySQL/PostgreSQL (basic operations, backups, restores). Basic knowledge of networking and information security. Ability to work collaboratively, strong communication skills, and proactivity. Willingness to learn and adapt to new technologies. Technical Requirements AWS EC2: Instance provisioning, system updates, availability monitoring. AWS SSM: Bulk actions for deployment automation and maintenance tasks. AWS EKS: Cluster provisioning, service updates, availability monitoring. Observability via Grafana, Loki, Prometheus, and AWS CloudWatch: log analysis, hardware metrics, alert creation/resolution. CI/CD processes via GitLab: pipeline updates/maintenance used for development and automation. Ability to modify the GitFlow when necessary and integrate new tools into the pipeline. IaC (Infrastructure as Code): Infrastructure provisioning using Terraform. ### **Your Responsibilities** We are seeking a Mid-Level Cloud Infrastructure Analyst with a DevOps/SRE focus—motivated and eager to learn—to join our technology team. The professional will assist in managing, monitoring, and maintaining our AWS cloud infrastructure, ensuring system availability, security, and efficiency. This is an excellent opportunity for those wishing to develop practical expertise in cutting-edge technologies such as AWS, Docker, and Kubernetes, while deepening knowledge of relational databases. Key Responsibilities Support monitoring and ensure availability of cloud services (AWS). Configure and maintain servers and other cloud resources (EC2, S3, CloudFront, RDS, etc.). Participate in implementing and managing containers using Docker. Collaborate on service orchestration with Kubernetes. Provide second-level support and perform troubleshooting for infrastructure- and application-related incidents. Support the development team in integrating applications with infrastructure services. Perform maintenance and troubleshooting of relational databases (MySQL/PostgreSQL). Document configurations and technical processes. Propose automation initiatives and continuous infrastructure improvements. Continuously enhance and modernize development pipelines via GitLab. ### **It’s important to remember that...** At UDS, we hire competent individuals who are eager to transform using their knowledge. This is independent of your region, age, ethnicity or race, religion, gender identity, or sexual orientation. Do your skills match this position? That’s all that matters. Do your profile and values align with ours? Join us to drive transformation.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Microsoft Endpoint Infrastructure Analyst648777048399381211

Indeed

Microsoft Endpoint Infrastructure Analyst

An Information Technology Services company is seeking a Microsoft Endpoint Infrastructure Analyst in São Paulo. FOURSYS is a company specialized in software solutions and IT services. It focuses on innovation and efficiency to meet its customers' needs in the digital market. **Responsibilities:** Provide advanced technical support and resolve complex incidents related to the Microsoft environment. Administer and enhance device management policies in Microsoft Intune and Windows Autopilot. Automate tasks and perform advanced troubleshooting using PowerShell scripts. Collaborate closely with the Service Desk team and other internal teams to ensure service continuity. Document processes, procedures, and endpoint environment configurations. Previous experience as an IT Infrastructure Specialist, Technical Support Analyst, Microsoft Systems Administrator, or Endpoint Support Engineer may indicate alignment with some of the activities for this position. **Desired Requirements:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Hybrid — Hybrid work model. * Candidates from São Caetano do Sul, Taboão da Serra, Guarulhos, or Osasco are also considered for this position. * Duration: Full-time * Working hours: To be determined.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Infrastructure Analyst Level 2 – On-site (Client-allocated)648777050796831212

Indeed

Infrastructure Analyst Level 2 – On-site (Client-allocated)

Position: Infrastructure Analyst Level 2 – On-site (Client-allocated) **Location:** On-site – **São Bernardo do Campo** – Client-allocated (via DBACorp) **Schedule:** Monday to Friday – 9:00 AM to 6:00 PM **Employment Type:** PJ (Individual Contractor) **About the Opportunity** We are seeking an **Infrastructure Analyst Level 2**, with a **generalist, proactive, and mature profile**, to work on-site at a DBACorp client. You will be responsible for IT environment support, incident resolution, and day-to-day technical assistance. **Responsibilities** Second-level infrastructure support; Analysis and handling of monitoring alerts; Support for scheduled maintenance activities (occasionally outside regular hours); Diagnosis and resolution of incidents on servers and network; Technical documentation of evidence and escalation to specialists when required. **Technical Knowledge** **Infrastructure / Servers** VMware (VM support, resource analysis); Basic administration of Linux and Windows servers. **Network / Security** VLANs, VPNs, network segmentation; Firewall rule interpretation (Fortigate). **Backup** Operation and failure analysis of Veeam Backup. **Corporate Services** Office 365 (users, permissions, policies); Corporate antivirus (e.g., Kaspersky); Interpretation of monitoring alerts. **Remote Access** Access validation focused on security and availability. **Education** Technical or undergraduate degree in IT-related fields (Networking, Systems, Computing); Certifications in infrastructure, virtualization, or networking are advantageous. **Interested candidates should send their resumes to**: canalrh@dbacorp.com.br or **apply directly via the job link on the Sólides portal.**

R. Prof. Rubião Meira, 101 - Vila Washington, São Bernardo do Campo - SP, 09890-430, Brazil

Negotiable Salary

Customer Support Analyst648777045984021213

Indeed

Customer Support Analyst

**Job Opening: Customer Support Analyst Level 1 and Level 2** ---------------------------------------------------- ### **Location:** Remote, with occasional on\-site visits to the client \- São Paulo capital ### **Working Hours:** Business hours (or as per shift schedule) ### **About the Position** We are seeking a **Customer Support Analyst Level 1 and Level 2** to provide user support, ensure system stability, resolve incidents, and deliver outstanding technical support. This professional will be responsible for both initial user assistance and technical analysis of more complex requests. ### **Key Responsibilities** * Provide user support via ticketing systems, email, phone, or chat; * Log, classify, prioritize, and track tickets in accordance with SLA; * Deliver **Level 1** support by resolving low\-complexity incidents; * Deliver **Level 2** support by analyzing and resolving medium\-complexity incidents; * Identify root causes and propose corrective and preventive solutions; * Provide support for corporate systems and internal applications; * Conduct testing, validation, and post\-fix follow\-up; * Escalate tickets to higher levels when required; * Document procedures, solutions, and recurring incidents; * Assist users and advise on best practices for system usage; * Interface with infrastructure, development, and vendor teams. ### **Requirements** * Bachelor’s degree completed or in progress in **Information Technology** or related fields; * Experience in technical support at **Level 1 and Level 2**; * Knowledge of **Service Desk / ITSM** tools; * Familiarity with **ITIL**; * Knowledge of operating systems: **Windows and/or Linux**; * Basic understanding of networking, access controls, and permissions; * Strong communication skills and analytical mindset; * Organized, with a problem\-solving focus. ### **Preferred Qualifications** * Experience in the Telecommunications area; * Experience in corporate environments or mission\-critical systems; * Knowledge of databases (basic queries); * Experience with environment monitoring; * Experience working in Agile environments.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Bilingual Technical Support Analyst648777046312971214

Indeed

Senior Bilingual Technical Support Analyst

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re apart, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What we’re looking for?** An organized and proactive individual. **Your day-to-day responsibilities** * Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; * Service requests related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of clients’ platforms; and, when required, guiding and training users; * Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment; * Conducting directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, configuring Active Directory and IP addresses; Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment; * **Requirements and qualifications** * Fluent English (**Mandatory**); * Level 2 (L2) / Field Service support; * Technical support for regular and VIP users, both in-person and remotely; * Support for videoconferencing equipment; * Desktop, notebook, and mobile device configuration and maintenance; * Knowledge of Office 365; * Knowledge of Outlook email configuration; password resets; * Knowledge of computer networking; * Network cable cleaning; * Hardware knowledge; * Support for legacy systems; * Knowledge of OS formatting; * Knowledge of Windows and Office Suite; * Knowledge of smartphones; * Knowledge of mobile devices; * User support; * Good teamwork skills; * Proactivity. **Working hours** * Monday to Friday, from 08:00 to 17:00 or from 09:00 to 18:00; * Employment type: CLT (Brazilian formal employment contract); 100% in-person (São Paulo, Berrini) **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply—okay? We’ll carefully evaluate your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, to encourage physical activity * **SESC partnership**, offering diverse cultural and leisure activities * **Partnerships for language, technology, and online learning platforms** * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Mid-Level Infrastructure Analyst648777046150421215

Indeed

Mid-Level Infrastructure Analyst

With 28 years of experience in the Information Technology market, **MTP** is a multinational company with over 1,500 employees distributed across more than 11 locations worldwide, enabling us to foster professional growth and exchange. **MTP** is a leader in delivering IT services and solutions focused on *Quality Assurance*. We hold over 10 certifications, including *TMMI - Level 5*, the highest level in its category. Offering one of the broadest portfolios available, we deliver innovative and flexible solutions to help companies address their most complex challenges. We operate on projects in more than **21 countries**, such as Germany, the United Kingdom, Japan, Sweden, South Korea, Mozambique, Guatemala, Argentina, Chile, Peru, and others. **Responsibilities and Duties** * Administer and monitor infrastructure environments (physical servers, VMs, networks, firewalls, storage, backup, cloud); * Ensure high availability and continuity of critical services; * Perform advanced troubleshooting for infrastructure and network incidents; * Implement and maintain security solutions and system hardening; * Automate routines and processes (scripts, IaC, DevOps tools); * Manage and evolve public cloud environments (Azure, AWS); * Administer AD, DNS, DHCP, GPOs, LDAP, access policies, and device management via Intune; * Perform patching, updates, and asset lifecycle management; * Support corporate projects (migrations, upgrades, integrations); * Monitor performance and capacity, acting proactively; * Document architecture, procedures, and improvements; * Respond to security incidents; * Ensure compliance with standards such as ISO 27001 and LGPD. **Requirements and Qualifications** **Technical Requirements:** * Experience with Windows and Linux Server environments; * Network administration (TCP/IP, VLAN, VPN, DNS, DHCP, routing, firewalls); * Knowledge of virtualization (VMware, Hyper-V); * Experience with monitoring tools; * Cloud (Azure and AWS) and/or Containers (Docker, Kubernetes); * Automation and scripting (PowerShell, Bash or Python); * Backup & Recovery (Veeam, Azure Backup, etc.); * Knowledge of AD, LDAP, MFA and SSO; * Familiarity with Intune for endpoint management, policies, compliance, and MDM; * ITSM tools and ITIL best practices. **Preferred Qualifications:** * Knowledge of containers (Docker/Kubernetes); * Experience with IaC (Terraform, ARM, CloudFormation); * Certifications: Azure/AWS, ITIL, VMware, Fortinet, Cisco. **Additional Information** **Benefits:** * Health insurance; * Dental insurance; * Meal allowance; * Mobility allowance; * Culture allowance; * Education allowance; * Life insurance; * Mental Health and Well-being Program; * Childcare assistance; * Partner discounts. CLT employment contract, hybrid model (2 days/week), Paraíso region - SP The **MTP Group** is a Spanish multinational founded in 1997, with global expertise across the following sectors: * Quality Assurance (QA); * Automation; * Cybersecurity Performance; * Digital Transformation; * User Experience (UX); * DevOps; * Agile Development; * Big Data. Present in Brazil since 2007, MTP Brasil provides consulting, staffing, and training services supported by a dedicated professional team. Our proposal—integrated within the Digital Business Assurance environment—is based on three key pillars: * Deep expertise in quality assurance for IT systems and solutions; * Strong commitment to innovation and operational excellence; * Proven experience adapting to market changes and the growing role of technology in business processes. The MTP Group is headquartered in Madrid and maintains its own offices in Mexico City, São Paulo, Argentina, and the USA. It is a privately held company. **Mission, Vision and Values:** **Mission:** To create high-value-added services using innovative technological solutions. **Vision:** To deliver today the solutions envisioned for tomorrow. **Values:** **Excellence****...** Striving to exceed customer expectations. Treating customers with courtesy, respect, and genuine attention. Listening carefully to their needs and responding with relevant, accurate ideas. Providing solutions and suggestions that help customers resolve problems or achieve goals more efficiently and/or cost-effectively. **Transparency****...** Being honest, principled, and trustworthy in all actions. Being honest: telling the truth, avoiding deception or falsehood in all actions and words. Being principled: adhering to values and principles, even in difficult situations. Being trustworthy: being responsible, punctual, and meeting others’ expectations. **Transformation****...** Pursuing continuous evolution and improvement. Evolution: a process driving change from one stage to another. Improvement: refining existing elements to make them better and more efficient. **Performance****...** Acting effectively and efficiently to achieve effectiveness. Effectiveness: doing the right thing, focused on the objective. Efficiency: doing more with less. Effectiveness: the convergence of effectiveness and efficiency—achieving the best possible result in the best possible way. **Innovation****...** Prioritizing value delivery through creative solutions. The art of challenging the gravity of ideas. Creativity + Courage = The secret to rewriting the future.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Risk Engineering Analyst – Construction & Infrastructure648583731196181216

Indeed

Risk Engineering Analyst – Construction & Infrastructure

Description: Required: * Bachelor's degree in Civil Engineering * Prior experience in construction project monitoring: technical supervision, tender document analysis, schedules, budgets; * Practical experience in identifying problems and risks in construction projects: delays, supplier failures, schedule bottlenecks, technical issues; * Advanced Excel proficiency: for data analysis, budgeting, and KPIs; * Knowledge of MS Project, Primavera, or similar tools; * Availability for occasional travel; * Oversight of third-party contractor management. Desirable: * Knowledge of construction insurance, engineering risks, or claims is a plus but not mandatory; * Familiarity with EVM (Earned Value Management); * Experience with public construction tenders and auctions; * Experience in contract and subcontractor management. Pre-construction technical risk assessment for public works, including evaluation of tender documents, schedules (critical path), suppliers, and technical requirements prior to execution commencement; Monitoring of already-insured construction projects through technical site visits, application of performance indicators (e.g., EVM), and preparation of reports on progress and associated risks; Monitoring of KPIs: analyzing timelines, costs, and quality using earned value management tools to identify variances. Risk analysis: evaluating technical and operational risks of construction projects and proposing preventive measures. Support in claims cases: collaborating with the claims team to provide technical information, documentation, and evidence to assist case handling. Technical reports and opinions: consolidating data and presenting insights regarding project progress and related risks. Internal stakeholder coordination: liaising with engineering, claims, underwriting teams, and occasionally clients to ensure alignment. Improvement suggestions: proposing process adjustments and control enhancements based on analytical findings. 2512180202551924770

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Technical Support Analyst648583731517451217

Indeed

Technical Support Analyst

Description: What you need to have/know * Windows/Linux/Mac operating systems; * Service providers: Microsoft 365/Google Workspace; * In-person and remote user support for troubleshooting; * Technical support to users/systems and similar functions; * Hardware maintenance; * Log analysis and debugging. * Strong written and verbal communication skills; * Ability to multitask; * Ability to work independently and as part of a team; * Agility and proactivity. Nice-to-have * Handling, configuration, and operation of mobile devices (smartphones, tablets, TVs), printers, notebooks, peripherals (mouse/keyboard/USB drives/external HDDs); * Remote support using remote access tools; * Use of Microsoft Intune for software installation/uninstallation, scripts, adding/removing devices from groups, reviewing reports and errors; * Troubleshooting email, VPN, and network connections (Wi-Fi and wired); * Knowledge of file sharing and SharePoint; * Basic understanding of cloud file handling and backup; * Ideas for automating and designing processes; * Basic knowledge of developing scripts for mass solutions; * Best practices for security in support activities and internal processes; * Best practices for file and folder permissions; Your day-to-day will include * Providing technical support, performing detailed problem analysis, and developing effective solutions to ensure proper system functionality; * Supporting users; * Documenting procedures and internal controls; * Supporting issues on Windows machines, Android and iOS smartphones; * Packaging equipment for shipping; * Performing maintenance on notebooks and smartphones; * Asset management: smartphones, monitors, computers, etc.; * License management; * Updating the asset management system; * Updating, tracking, and creating tickets in the ticketing system; * Submitting and tracking infrastructure resource requests; * Implementing solutions, managing validations, and assessing business impact; * Organizing backup media and performing verifications in the physical environment of the data processing center; * Collaborating with security and audit teams; * Developing tools aimed at facilitating departmental activities; * Participating in client meetings, providing technical input, and analyzing products/licenses to deliver solutions. 2512180202551526771

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Infrastructure Analyst – IBM Sterling Focus648583730568981218

Indeed

Senior Infrastructure Analyst – IBM Sterling Focus

**Work Model:** Hybrid (2 days per week) **Location:** Alphaville – São Paulo **Key Responsibilities:** * Serve as administrator of the IBM Sterling B2B platform, Connect:Direct, SEAS, and * Control Center. * Serve as administrator of the Zena (Rocket) process automation platform. * Identify opportunities to improve the current environment’s architecture (B2B, Connect:Direct, SEAS, and Control Center), targeting performance, high availability, and disaster recovery. Knowledge base articles * Engage in problem management to resolve complex issues through * collaboration with partners **Required Qualifications:** * Document and update Standard Operating Procedures (SOPs) and * Engage in problem management to resolve complex issues through * Proficiency in IBM Sterling (B2B, Connect:Direct, SEAS, and Control Center). * Proficiency in job scheduler platform concepts (preferably Zena * (Rocket) or Control-M (BMC)). * Problem Solving: Strong problem-solving ability, with skills to diagnose and resolve IT issues. * Script development (Python, Shell, and Batch). **Desired Qualifications:** * Knowledge of Windows Server and Linux RHEL 9 operating systems. **Important:** **During the hiring process, salary expectations and preferred employment type (CLT or PJ) will be validated.** Job Type: Full-time CLT, Freelance / PJ Compensation: R$7.500,00 – R$12.500,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance Work Location: Hybrid remote work for Alphaville, SP Expected Start Date: 01/05/2026

Alameda Mamoré, 302-440 - Alphaville Industrial - Alphaville Res. Um, Barueri - SP, 06454-040, Brazil

R$7,500-12,500/year

Senior Infrastructure Analyst - Focus on Endpoint Administrator (Microsoft)648583730732831219

Indeed

Senior Infrastructure Analyst - Focus on Endpoint Administrator (Microsoft)

**Work Model:** Hybrid (2 days per week) **Location:** Alphaville – São Paulo **Key Responsibilities:** * Provide advanced support to resolve issues with the Microsoft Office Suite * on mobile devices, laptops, and tablets. * Collaborate with the Service Desk to resolve and escalate complex issues. * Document and update Standard Operating Procedures (SOPs) and knowledge base articles.interaction with vendors or change management initiatives for improvements.remote), to reduce incidents and enhance user experience. * Engage in problem management to resolve complex issues through * Identify opportunities to improve the current environment (office-based and * Enhance Windows Autopilot and Intune configurations. **Required Qualifications:** * Device Management: Proficient in Intune and Azure. * Collaboration Tools: Familiarity with the Microsoft 365 suite, including * Teams, SharePoint, and OneDrive. * Knowledge of Active Directory and Entra ID. * Scripting and automation workflow creation using PowerShell. * Troubleshooting: Strong troubleshooting skills, with ability to diagnose and resolve IT issues. **Preferred Qualifications:** * Preferred certification: Microsoft 365 "Endpoint Administrator Associate" **Important:** **During the hiring process, salary expectations and preferred employment type (CLT or PJ) will be validated.** Job Type: Full-time CLT, Freelance / PJ Compensation: R$7.500,00 – R$12.500,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Food voucher Work Location: Hybrid remote work for Alphaville, SP Expected Start Date: 01/05/2026

Alameda Mamoré, 302-440 - Alphaville Industrial - Alphaville Res. Um, Barueri - SP, 06454-040, Brazil

R$7,500-12,500/year

Infrastructure Analyst - Mid-Level648583728936971220

Indeed

Infrastructure Analyst - Mid-Level

**About IT UNIVERSE** We are a reputable IT company with over 15 years of history in the market. As an IT solutions integrator with a broad portfolio of products and services, we serve enterprises of all sizes and operate in Brazil, the United States, and Mexico. **What guides us?** * Happiness — Promoting happiness within our company is our daily mission. Happy people live longer, are more optimistic, and perform better at work. Happiness drives results. * Viewing our clients, partners, and colleagues as the primary drivers of project success and company growth. * Ethical relationships bring prestige and recognition—the greatest assets a company can possess. * We consistently deliver the best possible customer service experience. * Pursuing new technologies is an everyday effort. Keeping pace with market evolution is key to delivering excellence. **Responsibilities and Duties** * Providing on-site technical support for hardware and software equipment; * Applying ITIL practices and processes; * Knowledge of monitoring tools; * Knowledge of ITSM and incident management; * Knowledge of backup solutions; * Oversight and control of governance services, contracts, and third-party service providers; * Administration of TCP/IP, LAN, and WAN networks; * Management of file services and permissions; * Management of print and directory services; * Control and management of IT, telephony, and equipment assets; * Advanced troubleshooting of infrastructure incidents and performance issues; Level 2 and Level 3 support for critical incidents (e.g., internet outage from link provider); * Management of servers in hybrid environments; * Basic-level firewall support; * Support for Windows Server 2016/2019; * Telephony support, including dispatching technicians for telephone device replacement or configuration; * Support for software, applications, and legacy corporate systems (intermediate level, excluding specialized systems such as SAP, Oracle, etc.); * IMAC activities (Installation, Move, Add, Change, and Removal) for hardware and software; * Installation of approved software; * Support for production environments comprising desktops, monitors, notebooks, mobile devices, network devices, printers, scanners, plotters, VoIP equipment, WiFi, and video conferencing equipment; * Monitoring local communication, printing, and networked system services; resolving issues; and escalating incidents reported via monitoring systems, users, or vendors; * Maintaining confidentiality of sensitive and/or classified information documents; * Performing basic hardware, software, and telephone installations and configurations; * Performing preventive/corrective maintenance on IT equipment. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Computer Science, Computer Engineering, or related field; * Experience configuring and maintaining Cisco switches and Fortinet firewalls; * Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLAN, VPN, BGP, LOAD BALANCE, FAILOVER, WEB FILTER, PROXY; * Knowledge of operating systems: Windows Server 2012 through 2019, Linux CentOS, Debian, and Ubuntu; * Virtualization environments: VMware, Hyper-V, and Cloud (AZURE); * Backup tools: Veeam and CommVault; * Ability to troubleshoot network issues and prioritize incidents effectively; * Networking certifications such as CCNA, CCNP, Network+, or similar are welcome; * Proactive, dynamic, and flexible; * Intermediate English. **Additional Information** Health Insurance; Dental Insurance (Optional); Gympass / Wellhub (a health and wellness platform offering access to gyms and/or online workouts); Meal Voucher and Transportation Voucher—benefit card accepted by thousands of establishments; Pharmacy Benefit Program; Monthly 1:1 Feedback between leader and team member—to foster a transparent, high-performance culture. We discuss development and give/receive feedback to build lasting relationships; IDP — Individual Development Plan: jointly built by leader and team member to support professional growth; Training programs (individual and team-based); Leadership Development Program (LDP): encouraging the development of future leaders. A relaxed environment, colleagues who may become your friends, unlimited coffee, numerous benefits, inspiring leaders, and diverse training opportunities to advance your professional career. And there’s more! In addition to working at our headquarters, you’ll also have opportunities to work at our clients’ sites. ;)

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Indeed

IT Support Analyst I

JOB OPENING - IT SUPPORT TECHNICIAN I - PRODES Location: Jardim Pedro Goncalves, Taboão da Serra - SP Schedule: 09:30 to 18:30 - Monday to Friday. **What we are looking for:** Education: High school diploma with a completed technical degree in IT, or a completed or ongoing undergraduate degree in IT. Minimum 1 year of experience in the field. Flexibility regarding working hours. ️**Required Knowledge, Courses, and Certifications:** The candidate must possess **advanced knowledge of Microsoft Windows environments** (Windows 7 or later), including **hardware maintenance** and system configuration. Proficiency in **Active Directory**, **Office 365 and Office 2016 or later suite**, as well as familiarity with the **Modem Desktop MD-100 (Microsoft 365)** is required. Additionally, knowledge of **computer networks**, both wired and wireless—including **TCP/IP, encryption, and wireless network security**—is mandatory. Complementarily, **basic knowledge of Linux operating systems** and **basic English reading skills**, sufficient to understand technical documentation and support problem resolution, are expected. **Responsibilities:** The professional is responsible for providing **IT technical support**, performing **installation, configuration, and reconfiguration of equipment**, operating systems, and software used by end users—both on-premises and in the cloud. Conducts **incident analysis and diagnosis**, resolving issues independently or collaboratively with vendors and other professionals. Also carries out **installations of specific applications**, following defined procedures, and performs **basic checks of network infrastructure and cabling**. Furthermore, registers, tracks, and resolves tickets in **ticket management systems**, develops **technical procedures for resolving recurring incidents**, and keeps the **knowledge base updated**, contributing to standardization and continuous improvement of support services. What we offer: Salary: R$ 2.400,00 ️ Meal Allowance: R$ 30.00 per workday Transportation Allowance ️ GoGood Health Insurance ️ Life Insurance SESC Benefits Program **Do you fit the profile?** Minimum Education Level: Undergraduate Degree

R. Juazeiro, 47 - Jardim Record, Taboão da Serra - SP, 06780-050, Brazil

R$2,400/month

IT Infrastructure Analyst648583727664661222

Indeed

IT Infrastructure Analyst

Description: * Bachelor's degree in Information Technology * Knowledge of computer networks (architecture, topologies, equipment) * Knowledge of cloud environments (Azure preferred) * ITIL experience * Supplier management experience * Project management experience * Advanced Spanish or English for meetings with colleagues and/or suppliers * Participate in projects requiring technical expertise, performing analyses, seeking improvements, and resolving existing requests. * Supplier management (follow-up, SLA monitoring, improvements) * Analyze new technologies for implementation, suggesting selection and evaluation criteria, and supporting the sizing of software/hardware resources to be used by the company. * Focal point for VIP customer service 2512190202551836264

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Junior Infrastructure Analyst648583728302091223

Indeed

Junior Infrastructure Analyst

2CX is a technology and Customer Experience (CX) specialist for the customer service market, being the first company to implement a 100% digital operation in the country and to develop robots with humanized voice. Are you passionate about Linux, networking, and infrastructure? We are looking for a proactive professional to join our technical team and ensure the stability of our operations! **Key Responsibilities:** * **Server Management:** Maintain server and network infrastructure operating at optimal performance; * **Virtualization:** Create and manage VMs (VMware/Xen), performing capacity and hardware analysis; * **Telephony:** Configure Telecom (E1 cards: Digium/Sangoma/Khomp) and SIP protocols; * **Cloud Computing:** Maintain secure AWS, Azure, or Google Cloud environments with a focus on cost optimization; * **Automation:** Develop scripts to optimize internal processes. **Requirements:** * Knowledge of Linux, PHP, and Networking; * Experience with Virtualization (VMware or Xen); * Knowledge of Telephony: Asterisk, wired telephony (ISDN and R2), and IP Telephony (SIP); * Experience with Cloud (AWS, Azure, or GCP) and migration practices; * Firewall rule configuration; * Availability to work from **Tuesday to Saturday**, during the night shift. If you identify with this position and wish to join a pioneering company in its segment, send us your resume!!

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Infrastructure Analyst Nr1 - Downtown648463096608021224

Indeed

Infrastructure Analyst Nr1 - Downtown

Human Resources Consulting seeks an Infrastructure Analyst Nr1 professional in Guarulhos (Downtown). Valor Potencial is a company focused on developing innovative solutions to maximize business performance. Its objective is to help companies identify and explore their growth potential. **Responsibilities:** Configuration of WIFI equipment. Functionality, connectivity, registration, and login testing of WIFI equipment. Maintenance of WIFI equipment. Rollout of WIFI equipment on buses, terminals, or bus stops. Electrical testing of wiring harnesses, fuse holders, and fuses. Installation of WIFI equipment on buses or terminals. Assembly and maintenance of racks, controllers, antennas, and cable TV outlets. Photographic reporting. As-built documentation. Installation of links with fixed-line and radio telecommunications operators. Supervision, cabling, and installation of infrastructure. Technical visits for project implementation and maintenance. Structured network maintenance. Heatmap generation. Hotspot monitoring. Usability of internal systems. **Desired Qualifications:** **Education:** Completed technical degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: BRL 2,245.00 * Meal voucher * Transport voucher * Notebook **Additional Information:** * Employment type: Permanent – On-site * Schedule: Full-time * Working hours: To be determined.

R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil

R$2,245/month

Senior Infrastructure Analyst (JIRA Service Desk focus)648454458676511225

Indeed

Senior Infrastructure Analyst (JIRA Service Desk focus)

Description: It is highly important that you have and/or know: * Proven solid experience with the JIRA Cloud platform and JIRA Service Desk; * Completed undergraduate degree in fields such as Information Technology, Computer Engineering, or related disciplines; * Experience in IT infrastructure with a focus on ITSM solutions. Knowledge of: * Microsoft 365 (Exchange, SharePoint, Teams); * Azure (resource management, networking, backup, and security). Desirable Qualifications: * ITIL v3 / ITIL 4. Experience with: * Development of process and routine customizations on the Atlassian platform; * Hybrid environments (on-premises + cloud); * PowerShell scripting for task automation; * Technical English for reading and understanding documentation. The role’s challenges include: * Managing, administering, and developing workflow solutions using JIRA and JIRA Service Desk; * Implementing, configuring, and maintaining workflow processes for other departments; * Supporting digital transformation initiatives, cloud migration, and hybrid environment modernization; * Preparing technical documentation, license consumption reports, and compliance assessments; * Participating in infrastructure architecture, capacity, and availability planning; * Monitoring environments using tools compatible with the platform; * Providing Level 3 support for incidents related to the Atlassian environment; * Promoting best practices in information security and software compliance. 2512160202201867930

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

INFRASTRUCTURE ANALYST LEVEL 1648454456638741226

Indeed

INFRASTRUCTURE ANALYST LEVEL 1

WIFI equipment configuration; Functionality, connection, registration, and login tests for WIFI equipment; Maintenance of WIFI equipment; Rollout of WIFI equipment on buses, terminals, or bus stops; Electrical testing of wiring harnesses, fuse holders, and fuses; Installation of WIFI equipment on buses or terminals; Assembly and maintenance of racks, controllers, antennas, and cable TV outlets; Photographic report – As-built Installation of links with fixed-line and radio telecommunications providers; Supervision, cabling, and infrastructure installation; Technical visits for project implementation and maintenance; Structured network maintenance; Heatmap generation; Hotspot monitoring; Usability of internal systems. Employment type: Full-time CLT Salary: R$2,245.00 per month Benefits: * Medical assistance * Meal voucher * Transportation voucher Selection questions: * Availability to work night shifts (weekdays) and occasional travel, weekends, and holidays? * Valid driver’s license? * Academic or technical background in IT, PC/notebook/server support, and basic networking knowledge? * Easy access to the neighborhood – Jd. Silvina

R. Prof. Rubião Meira, 101 - Vila Washington, São Bernardo do Campo - SP, 09890-430, Brazil

R$2,245/month

Senior Cloud Infrastructure Analyst648454455243531227

Indeed

Senior Cloud Infrastructure Analyst

**Key Responsibilities:** * Manage AWS cloud infrastructure and resources, collaborating cross-functionally with technical teams * Support project execution, technological evolution, and operations in AWS cloud environments * Administer services, integration tools, and continuous deployment in cloud environments * Design and evaluate architectures for mission-critical environments * Implement and maintain CI/CD pipelines using GitHub Actions * Develop infrastructure-as-code automation (Terraform, CloudFormation) * Respond to internal and external audit processes * Develop event-driven solutions using AWS cloud tools * Implement cost and performance management frameworks, ensuring governance and optimization * Promote process automation and infrastructure-as-code practices * Manage security aspects: user authentication, permission policies, and compliance * Execute package and infrastructure promotions through change management processes * Analyze monitoring platforms (DataDog, Grafana, CloudWatch) * Follow change management processes for environment maintenance via ServiceNow * Perform log analysis and troubleshooting * Monitor AWS cloud environments * Evaluate and propose adjustments to cloud environment sizing * Adhere to the AWS Well-Architected Framework **Requirements:** * Bachelor’s degree or higher * Experience with AWS architecture * Proficiency in AWS services such as EC2, S3, Lambda, VPC, CloudFormation, CloudFront, Batch, etc. * Knowledge of ECS, EKS, Rancher, ArgoCD, and Karpenter * Experience with Linux and Windows Server * Understanding of networking, security, and compliance (IAM, KMS, etc.) * Ability to propose continuous improvements in cloud environments **Preferred Qualifications:** * AWS certifications * Experience with infrastructure automation using Terraform or CloudFormation * Understanding of networking, cloud security, and compliance practices (IAM, KMS, etc.) * Knowledge of FinOps for cloud cost management Employment Type: Full-time Benefits: * Medical insurance * Dental insurance * Childcare allowance * Profit-sharing program * Private pension plan * Life insurance * Meal allowance * Food voucher * Transportation allowance Selection Question(s): * What is your expected salary (CLT)?

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

INFRASTRUCTURE ANALYST N1648454456270111228

Indeed

INFRASTRUCTURE ANALYST N1

WIFI equipment configuration; Functional testing, connection, registration, and login of WIFI equipment; Maintenance of WIFI equipment; Rollout of WIFI equipment on buses, terminals, or bus stops; Electrical testing of wiring harnesses, fuse holders, and fuses; Installation of WIFI equipment on buses or terminals; Assembly and maintenance of racks, controllers, antennas, and cable TV outlets; Photographic report – As-built Installation of links with fixed-line and radio telecommunications providers; Monitoring, cabling, and infrastructure installation; Technical visits for project implementation and maintenance; Structured network maintenance; Heatmap generation; Hotspot monitoring; Usability of internal systems. Employment type: Full-time CLT Salary: R$2,245.00 per month Benefits: * Medical insurance * Meal vouchers * Transportation vouchers Selection questions: * Availability to work night shifts (weekdays) and occasional travel, weekends, and holidays? * Valid driver’s license? * Academic background in IT or technical fields, PC/notebook/server support experience, and basic networking knowledge? * Easy access to the Porto da Igreja neighborhood, Guarulhos?

R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil

R$2,245/month

Senior Infrastructure and Systems Analyst (Protheus)648454455022101229

Indeed

Senior Infrastructure and Systems Analyst (Protheus)

**Nice to meet you—we’re Evertec!** Evertec is a company specialized in **technology for the financial sector**, with over 27 years of experience and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a benchmark in solutions that drive digital transformation in the market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment lies in **technological excellence**, financial inclusion, and generating sustainable value for customers, employees, and partners—fostering a more connected and accessible ecosystem. Requirements: The **TSI department** is responsible for supporting and maintaining internal systems, mapping business processes, and governing systems. We are seeking a **Senior Infrastructure and Systems Analyst (Protheus)** to join our team at Brazil’s largest software development company specializing in financial-market products—where we believe technological innovation inspires progress. **This role will be responsible for:** * Supporting Protheus in the Tax, Fixed Assets, Fiscal Ledger, Accounting, HR, and My HR modules; * Developing new routines in ADVPL; * Implementing new Protheus features, routines, and versions; * Gathering requirements from end users; * Supporting monthly closing activities; * Monitoring daily routines. **To be a \#match for this position, candidates must meet the following mandatory requirements:** ***(describe here in detail)*** * Completed undergraduate degree; * Experience developing in Protheus HR and Accounting modules; * ADVPL development experience; * Interaction with internal customers to understand and resolve issues. IMPORTANT: This opportunity is for hybrid work at Evertec Brasil’s offices in São Paulo. Benefits **So, does this resonate with you? Here’s what you’ll find here beyond a dynamic environment:** * Meal or food allowance; * Flexible benefit (Flash); * Health insurance; * Partners for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Live Psychology program; * Dental insurance; * Childcare allowance; * Support for children with special needs; * Fertility treatment support; * Extended maternity and paternity leave; * Transportation allowance or Home Office allowance (for remote contracts); * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * Sesc partnership; * Casual dress code (“Just Dress”); * Birthday day off; * BECA (education incentive program); * PPR or bonus—based on goal and performance achievement. We value **diversity**, recognizing that varied ideas and perspectives truly enrich us. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary