Junior Support Analyst (6)

Description

Job Summary: Microcomputer technical support professional providing on-site and remote assistance, focusing on hardware, software, systems, and networks. Key Highlights: 1. End-user technical support (hardware, software, systems, and peripherals) 2. Experience with Azure, Office 365, and Google 3. Excellent communication, proactivity, and teamwork Description: * Experience in microcomputer support, focusing on end-user technical assistance involving hardware, software, systems, and peripheral devices; * Knowledge of Windows operating systems; * Basic understanding of networking; * Practical experience or knowledge of Azure, Office 365, and Google environments; * Familiarity with ITSM and Information Security; * Excellent communication, proactivity, and ability to work collaboratively in a team. Preferred Qualifications: * Report creation in Excel, Power BI dashboards, Server knowledge. * Familiarity with asset and inventory management tools (Lansweeper, KACE, GLPI, SCCM). * Experience with automation of support routines (PowerShell, Bash, or Python scripts). * Hardware maintenance experience, especially with laptops (e.g., component replacement); * Provide technical support to users either on-site or remotely across the entire national territory, ensuring efficient resolution of hardware- and software-related issues; * Diagnose and resolve technical issues reported by users, identifying and fixing hardware, software, or network failures; * Manage and configure devices, ensuring all operating systems and applications are up-to-date and functioning correctly; * Develop and maintain installation, configuration, and troubleshooting procedures for future reference; * Participate in training and capacity-building sessions to update technical skills and learn about new technologies; * Support specialized teams. 251102020223533186