19127-Genesys Cloud Developer Specialist

Description

Job Summary: A professional to develop and implement solutions on the Genesys Cloud platform, working with multiple programming languages and web technologies. Key Highlights: 1. Experience with C++/C#, JavaScript, .Net, and web development. 2. Proficiency in the Genesys Cloud development environment. 3. Experience with troubleshooting, APIs, and system architecture. Description: Required Qualifications * Bachelor's degree in Computer Science, Information Systems, Data Processing, Systems Analysis, Computer Networks, Computer Engineering, or Information Technology; * Proficiency in programming languages C\+\+/C\#, JavaScript, .Net; * Proficiency in web development (html, asp, etc); * Proficiency in the Genesys Cloud development environment; * Technical knowledge of telephony concepts; * Technical knowledge of IVR/URA concepts. * Experience developing integrations/APIs; * Networking knowledge (basic understanding of network operation, such as packet loss); * SIP protocol knowledge (basic understanding of SIP protocol operation, signaling, and RTP packets); * System architecture knowledge. Desired Qualifications * Proficiency with the Genesys Cloud development tool; * Genesys certifications; * Windows certifications; * Networking certifications; * Knowledge of Genesys installation/configuration/operation (Infomart, Conversation Manager, Voice Advanced Troubleshooting, iWD); * Knowledge of Project Management methodologies (basic understanding of project implementation using AGILE/PMI methodologies); * Virtualization knowledge (basic understanding of server virtualization in VMware); * Knowledge of PBX equipment (Avaya/Cisco/Alcatel/Siemens). * Responsible for implementations on the Genesys Cloud platform; * Troubleshooting; * Opening support cases with vendors; * Ongoing activities for already-implemented projects; * Code modification/adjustment activities for already-implemented code; * Web page development or support; * Effort estimation for tasks, preparation of technical documentation (SOW/TDS/Installation & Operation Manuals), and knowledge transfer to clients and co\-workers. 2511020202231786915