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Job Summary: Work in Customer Service Engineering, ensuring technological advancement of the network and quality in the repair and installation of fixed, mobile, and TV lines. Key Highlights: 1. External network activities, including working at heights and cable deployment. 2. On-site monitoring of field incidents and service inspections. 3. Monitoring of major customers and validation of pending items. VP: Customer Service Engineering Directorate: Interior \- SPI Work Location: Bauru/SP To enhance our customers' experience with our services, we have the Engineering and Customer Service team. The Engineering team is responsible for identifying new technologies, planning the telephony network, and driving technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for B2B and B2C customers. Through consistent projects and planning, we implement the company's technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * *Perform external network activities, requiring work at heights;* * *Deploy aerial and internal customer cables;* * *Provide on-site support for field incident resolution;* * *Maintain Vivo service management systems up-to-date with field event details and actions taken;* * *Minimize network downtime to improve customer experience;* * *Inspect service deliveries, repairs, and installations;* * *Conduct field inspections and manage feedback flows via control systems;* * *Support major customers using DWDM and other telecom operators;* * *Validate pending items and requirements identified by Vivo management and/or third-party service providers; handle internal requests (circuit implementation) and external requests (swaps with other operators).* **Requirements and Qualifications** * *Completed High School education;* * Valid and definitive Driver’s License Class B; * Basic knowledge of working at heights and near electrical and telecom networks, as well as optical network equipment and instruments (OTDR, Power Meter, active fiber identifier) is desirable; * Availability for short trips. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees—not just excellent benefits, but flexible ones too. • Choose the ideal benefit for you and your dependents through a digital platform offering various categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone—yes, a brand-new smartphone for you! • Unlimited voice and data plan—yes, unlimited! With the best mobile network, even faster thanks to Vivo’s 5G! • An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; • Eligibility for annual Bonus or Profit Sharing (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, dress style, individuality—you can be authentically yourself. \#VemdeVocê • Remote work up to two days per week. \#Mobility • Flexible working hours; • Enjoy a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to transform the world; • Access our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; • Advance your career through our Internal Recruitment Program—across Brazil or internationally, as we operate in over 17 countries! \#VivoMinhaCarreira • Benefit from multiple initiatives to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more! • All our positions are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply for Vivo selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io—no application or hiring fees apply. We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole, building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives—with security and reliability—all backed by Vivo’s renowned quality. To achieve this, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator reflecting the society we live in. We maintain a robust internal program built on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, providing space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/fixed telephony accesses, plus pay-TV subscriptions.** As a reference in 4G mobile telephony and ultra-fast fixed broadband, we offer the market’s largest HD channel lineup in pay-TV and numerous online applications. To ensure our customers enjoy the best possible experience with our services, we have the Engineering and Customer Service team. The Engineering team’s mission is to identify new technologies, plan Vivo’s network, and drive technological expansion of our products and infrastructure. The Customer Service team guarantees speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for B2B and B2C customers. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. We believe that delivering the best experience to our customers starts with delivering a great experience to our employees. **\#VemPraVivo**
