**Job Description:** Commercial Support Assistant **Responsibilities** * Provide proactive and responsive customer service (via WhatsApp, email, and phone); * Clarify doubts regarding products, services, timelines, and processes; * Accompany the customer throughout the sales process and ensure a positive experience; * Support customers post-sale and resolve inquiries with empathy and agility; * Record interactions in the system and keep the history updated; * Forward specific requests to responsible departments, when necessary; * Monitor the progress of customer service cases until resolution. **Requirements** * Completed High School education; * Prior experience in customer service (1 year); * Proficiency in Microsoft Office suite; * Fluency in Portuguese language; * Knowledge of negotiation and post-sale processes. **Preferred Qualifications** * Prior experience with consortiums, financing, or financial products; * Experience in inbound customer service and customer retention; * Ability to foster customer loyalty post-sale; * Strong time management and prioritization skills; * Aptitude for working with quality and satisfaction targets. **Ideal Profile** * Clear and courteous communication (oral and written); * Active listening to understand the customer’s actual needs; * Organization and information management (contracts, shares, deadlines, invoices); * Agility in multichannel customer service (phone, WhatsApp, email); * Basic knowledge of consortiums (or ability to quickly learn rules, assemblies, awarding, bidding); * Post-sale support and customer follow-up; * Problem-solving and conflict management; * Empathy and customer experience focus; * Teamwork with commercial and administrative departments; * Fast typing and proficiency in systems/CRM. **Employment Type** * CLT (Consolidated Labor Laws); * On-site in Campinas/SP; * Monday to Friday, 8:00 AM to 6:00 PM; * Meal allowance; * Transportation allowance; * Health insurance; * Dental insurance; * Birthday day off; * Fixed salary + sales commissions. Job type: Full-time CLT Compensation: R$2,000.00 – R$3,500.00 per month Benefits: * Health insurance * Dental insurance * Company mobile phone * Meal allowance * Transportation allowance