TRAINING INSTRUCTOR II - BAURU

Description

Job Summary: Responsible for developing internal clients by leveraging market methodologies and technological resources, including AI, to propose improvements and innovations. Key Highlights: 1. Working with internal client development and proposing innovations 2. Using methodologies and technological resources, including AI 3. Focusing on operational performance and strengthening relationships Responsible for developing internal clients in accordance with business procedures and processes, utilizing best-in-class market methodologies and technological resources—including AI-based solutions. Will propose and implement improvement and innovation initiatives focused on operational performance and relationship strengthening. **Responsibilities and Duties** * Plan, schedule, and deliver training sessions; * Develop and support agent performance improvement; * Create instructional materials for training programs; * Monitor agent performance post-training and provide timely support; * Record activities, provide feedback, and perform tracking; * Input data and analyze performance indicators; * Prepare reports containing statistical data and information to support decision-making and process improvement; * Measure agent performance after training; * Evaluate teaching methods and processes, proposing improvement and innovation initiatives; * Drive improvement of key indicators such as quality score, complaints, and other operational metrics. **Requirements and Qualifications** **Requirements** Experience in the quality field; **Preferred Qualifications** * Knowledge of AI tools (e.g., ChatGPT, automation, data analysis); * Experience in data and indicator analysis; * Familiarity with Speech Analytics and/or quality monitoring. **Additional Information** * **Meal Allowance** * **Benefits Club:** An exclusive benefits club for our Paschoalovers, offering discounts at numerous partner establishments * **Star Bem:** An online therapy platform granting Paschoalovers four free monthly sessions * **TotalPass:** A well-being platform offering discounted access to gyms and physical activities * **Birthday Day Off:** All employees receive a paid day off on their birthday * **Maternity and Paternity Leave:** 6 months of maternity leave and 20 days of paternity leave * **SESC:** Free access to leisure activities offered by SESC for employees and dependents These benefits are complemented at Paschoalotto by professional development opportunities, a structured career program, access to health and well-being initiatives, a relaxed work environment, interaction with diverse and inclusive teams, and space for learning and innovation. All our \#vacancies are also open to people with disabilities and/or retirees. Are you up for the challenge? For over 26 years, Paschoalotto has transformed the relationship between companies and customers through innovative and customized solutions. We are the largest employer in the central-western region of São Paulo state, with over 15,000 employees across Bauru, Agudos, Marília, and Ribeirão Preto—and here, you can grow your career, make a difference, and positively impact the community. We value agility, excellence, customer centricity, and diversity & inclusion—creating an environment where you can truly be yourself. If you’re looking for a place to grow for real, join us as a \#Paschoalover and be part of this journey!