Junior Infrastructure Analyst - On-site - Bauru/SP

Description

Job Summary: Proactive technical support via helpdesk for end users, focusing on diagnosis, problem resolution, and maintenance of workstations. Key Highlights: 1. Tier 1 and Tier 2 support via helpdesk 2. Remote and on-site technical support 3. Opportunity for learning and career advancement in the technical field **Responsibilities** * Handling Tier 1 and Tier 2 service requests via helpdesk (phone, e\-mail, and ticketing system) * Providing remote and on-site technical support to end users * Diagnosing and resolving issues with desktops, laptops, printers, and peripherals * Performing basic configuration and maintenance of workstations (Windows) * Creating, tracking, and closing service requests in the ticketing system * Escalating service requests to Tier 2/Tier 3 when necessary, with complete documentation * Assisting with IT asset maintenance and inventory management * Adhering to SLAs defined for each client **What We Expect From You** * 0–2 years of experience in technical support or helpdesk roles * Basic knowledge of Windows 10/11, Office 365, and Active Directory * Fundamental understanding of networking (TCP/IP, DNS, DHCP) * Strong verbal and written communication skills — you will interact directly with clients * Organizational skills to manage multiple service requests simultaneously * Willingness to learn and grow within a technical career path **Nice-to-Have Qualifications (not mandatory)** * Experience in an MSP environment or managed support contracts * Familiarity with monitoring tools (e.g., Zabbix, RMM) * Basic knowledge of Microsoft Azure — AZ\-900