#### **We are much more than a collections company.** Concilig has built a solid reputation among major Brazilian companies, based on advanced technology and proven effectiveness in service delivery. Focused on innovation and market demands, we offer customized solutions continuously improved for excellent customer service. Our goal is to achieve maximum performance in the Customer Journey, integrating all contact points between customers and businesses. We provide a unique, valuable, and successful omnichannel experience for every brand that seeks us. Everything is now interconnected, supported by cutting-edge technology and the best human capital. Concilig: connect experiences, satisfaction, and new possibilities. Get ready for a new level in Customer Experience and Customer Journey. **Connect with Concilig. Link the dots, connect the results.** **Responsibilities and duties** * Monitor and report operators' productivity;· * Monitor the dashboard, managing breaks, talk time, and logged time; * Energize the team, setting the pace of operations;· * Listen in on calls, assisting and providing timely feedback to operators; * Address timekeeping discrepancies and manage vacation schedules; * Monitor ABS and TO; * Report operators' productivity; * Monitor the dashboard, managing breaks, talk time, and logged time; * Monitor ABS and TO; * Motivate the team, setting the pace of operations; * Listen in on calls, assisting and providing timely feedback to operators; * Address timekeeping discrepancies and manage vacation schedules; * Monitor and report operators' productivity; * Monitor the dashboard, managing breaks, talk time, and logged time; * Monitor ABS and TO; * Motivate the team, setting the pace of operations; * Listen in on calls, assisting and providing timely feedback to operators; * Address timekeeping discrepancies and manage vacation schedules; **INVITATION** **Requirements and qualifications** * Previous leadership experience in a Call Center environment preferred; * Completed or ongoing higher education; * Intermediate to advanced knowledge in Excel. **Additional information** **Meal allowance** **Transportation allowance** **Health insurance** **Dental insurance** **Wellhub (Gympass)** **Birthday day off** **Career development plan** **Partnerships** At Concilig, we believe that **our role is more than delivering results to our clients and partners—it's about transforming lives**. Here, you'll find a dynamic, collaborative environment full of opportunities to grow, learn, and make a difference. We are one of the largest customer service and BPO companies in the country, recognized for valuing people, encouraging diversity, and investing in talents of all ages, backgrounds, and stories. Our purpose is to create opportunities and generate positive impact, inside and outside the company. If you're looking for a place where you can **grow professionally, develop your skills, and be proud of what you do and who you are**, come join the Conciligados team! Here, your work has voice, purpose, and future.