**In this role, your main responsibilities will be:** * Execute and take responsibility for operational/administrative processes to ensure process quality and propose improvements. * Conduct collections on overdue receivables from individuals and legal entities via phone calls and e\-mails. * Monitor and track payment commitments that are overdue and scheduled for a specific date. * Record negotiation details and update them in the customer’s file. * Update contact information in the system (phone numbers and e\-mails). * Issue bank payment slips upon request. * Monitor results using reports provided by management. * Re-contact customers who have already been contacted and remain overdue, every two days. * Initiate collection contact with customers starting one day after their due date. **To apply for this opportunity, you must have:** * Completed high school; * Prior experience in collections is desirable; Here, you’ll find support and opportunities for technical and professional growth, enabling you to make a difference within the organization and contribute to the company’s growth, as we believe in each employee’s potential. **We follow the CLT employment regime and benefits—here’s what we offer you:** * Health Insurance * Dental Insurance * Meal or Food Allowance * Transportation Allowance * Discounts on Dufrio products Minimum Education Level: High School (Secondary Education)