Description: Requirements and qualifications: * Education: Completed or currently pursuing a Bachelor’s degree * Technical skills: Advanced Excel, SQL, OLOS Dialer * Preferred qualifications: R, Python * Work location: Agudos (on-site) * Working hours: Monday to Friday, 7:00 AM to 5:00 PM; alternate Saturdays. Support delivery of results by maintaining new call queues. Analyze optimal calling times and implement new strategies based on operational performance indicators. Reduce effort spent on unproductive contracts to minimize operational strain, using return-file data. Assess the required number of operators for portfolio coverage, limiting labor costs through volume-based calculations. Evaluate strategies jointly defined with operations, aiming to maximize productive returns for the portfolio/bank ranking using dialer-generated performance indicators. 2512170202551870725