Customer Service Agent – Individual

Description

Job Summary: As a Customer Service Agent – Individual, you will be responsible for delivering high-quality support and service to cooperative members, resolving inquiries and providing information about products and services. Key Highlights: 1. Consultative and specialized service to cooperative members 2. Career development and regular training 3. Cooperative culture aimed at social transformation **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, including lunch break **Level:** Operational **Employment Type:** Permanent – CLT We seek a professional with a completed or ongoing undergraduate degree in Business Administration, Accounting, Commercial Management, or related fields. Experience in financial institutions, public-facing service, and/or CPA certification is considered an advantage! We are more than just a financial choice—and for us, cooperation is not merely a business model: it is a philosophy of life that seeks to transform the world into a fairer, happier, more balanced place with better opportunities for everyone. \#Sicoob \#Jobs \#Opportunity \#CustomerServiceAgentIndividual As a Customer Service Agent – Individual, you will be responsible for delivering high-quality support and service to cooperative members. Your main responsibilities will include: * Attending to and resolving cooperative members’ questions and requests; * Providing information about products and services offered by the cooperative; * Assisting in prospecting new cooperative members; * Staying up to date on industry trends and innovations to deliver consultative and specialized service; * Collaborating with other departments within the cooperative; * Participating in periodic trainings and meetings to enhance knowledge and skills related to customer service. **Requirements:** CHECKLIST FOR JOB PLANNING WITH THE MANAGER Guaporé – Customer Service Agent – Individual Replacement or staff expansion? Staff Expansion Hiring a young professional to support André exclusively in Parceiro+, currently there are 12 people in PA, but Maila is registered under Guaporé’s cost center—she should instead be under the RS regional cost center, as she was hired to cover Larissa’s leave period and will subsequently join the Dois Lajeados team; moreover, under the current arrangement, only 7 people count toward the quota, placing us at risk of notification. OBS. The candidate will work within the Young Professional portfolio while also supporting operational activities across other Individual portfolios. Who is being replaced? Is there anyone in PA who could be promoted to this position? No If a Customer Service Agent, will they support the cashier—even occasionally? No * Understand PA size using the goals spreadsheet located in OneDrive. Candidate Profile What skills, technical competencies, and behavioral traits are required for this role? Results-oriented mindset, member-focused approach, communication skills, teamwork, continuous improvement, operational excellence, commercial profile. Willingness to participate in events. Is prior experience in a financial institution required? Not required Age range? 18+ Gender? Not applicable. Education? Pursuing a degree in Business Administration, Accounting, or related fields. Which certifications or qualifications are preferred? CPA is an advantage. Must the candidate reside in the city/municipality? Must be from Guaporé. Office supplies Will a desk, chair, and computer be needed? A desk, chair, and computer will be required. Work schedule? 8:30 AM to 5:00 PM Is a mileage reimbursement agreement required? No Recruitment method Should sponsored social media posts be used for promotion? Yes, promote. Onboarding kit – Sent. What else should you tell me—beyond what was asked here in the briefing—that would be relevant for both candidates and managers? **Benefits:** Internal marketing initiatives, Seniority bonus, Childcare allowance, Education assistance, Language learning assistance, Payroll-deductible loans, Profit-sharing program, Health insurance plan, Dental insurance plan, Private pension plan, Psychotherapy program, Career development programs for internal professionals, Recognition for years of service, Life insurance, Regular training sessions and Corporate University, Meal voucher, Food allowance, Transportation allowance