PA Manager

Description

Job Summary: Responsible for planning, directing, and organizing branch commercial activities, managing resources and people, with a focus on financial consulting to achieve goals and customer satisfaction. Key Highlights: 1. Strategic commercial management and financial consulting 2. Focus on goals, customer loyalty, and satisfaction 3. Team development and business growth **Description and Responsibilities:** **Working Hours:** 08:00–12:00 and 12:00–17:00 **Level:** Management and Executive **Employment Type:** Permanent – CLT What is a **Talent Pool?** It is a platform where candidates can express interest in employment opportunities at the Cooperative by submitting their resumes and participating in selection processes whenever vacancies arise! If you are **located in MS or interested in relocating here**, don’t miss the chance to register. Cool, right?! Here, we are more than just a financial choice, and cooperativism is more than a business model—it is a philosophy of life aimed at transforming the world into a fairer, happier, more balanced place with better opportunities for everyone. We promote inclusion and value people. **Talent Pool\_PA Manager** Responsible for planning, directing, organizing, and sustaining commercial area activities at the assigned branch, managing material, financial, and human resources, as well as providing financial consulting for developing and implementing marketing/sales plans and actions and customer service, in compliance with institutional policies and guidelines and business expansion, aiming to fulfill the target plan with profitability, customer loyalty, and satisfaction. **Main Responsibilities:** * Achieve established targets by offering products and services aligned with customer expectations. * Achieve the target plan, customer satisfaction, and loyalty in the short, medium, and long term. * Formulate initiatives to grow the customer base and promote products and services. * Promote offered products and services—including their advantages and benefits—covering interest rates, terms, commercial conditions, and the cooperative differentiation. * Ensure all approved transactions undergo analyses compliant with established policies and regulations, backed by guarantees appropriate to the business conducted. * Identify improvement opportunities and implement actions to achieve institutional objectives. * Support the team in negotiating and closing more complex or larger-scale deals. * Guarantee excellence in customer service and experience. * Ensure branch processes comply with applicable regulations, policies, and legislation. * Maintain adequate cash inventory and manage the cash desk. * Comply with requirements set by regulatory and supervisory bodies and institutional policies. * Fulfill obligations under Anti-Money Laundering legislation. * Guarantee proper branch operations. * Ensure sales targets are met by equipping the team with relevant performance information. * Promote the professional development of team members. * Gather intelligence that supports strategic development and market participation. * Participate in formulating the commercial strategy. * Maintain delinquency indicators at minimum acceptable levels. * Cooperate with internal and external auditors and with Sicoob’s Internal Controls and Risk areas. * **Requirements:** **?? Essential Requirements** * Bachelor’s degree in Business Administration, Commercial Management, or related fields. * CPA / CPRO\-R * Computer literacy (Microsoft Office Suite: Word, PowerPoint, Excel, Outlook) * Negotiation of financial products and services * Sales techniques * Experience in financial institutions or cooperatives * Financial mathematics * Central Bank (BACEN), Securities and Exchange Commission (CVM), and ANBIMA regulations * Legislation governing credit cooperatives **Benefits:** Medical assistance, Dental assistance, Childcare allowance, Internal benefits, Corporate mobile phone, Profit-sharing program, Meal voucher, Transportation voucher