Reception Agent

Description

Job Summary: Provide humane and high-quality customer service, performing registrations, negotiations, and ensuring information confidentiality. Key Highlights: 1. Provide customer service with humanity and quality 2. Negotiation and persuasion skills 3. Safeguard the confidentiality and security of information If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 health services, including clinical analyses, imaging diagnostics, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated health services platform. We are recognized in Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture emphasizes respect, development, diversity, and inclusion. We have over 6\.700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Would you like to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide humane and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health insurance providers according to each provider’s established policy; * Provide customer service considering all necessary information for test execution, while adhering to company-defined processes; * Conduct negotiations with customers regarding fees and payment methods (in accordance with company-aligned procedures); * Perform other duties relevant to the position; * Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Effective communication skills; * Negotiation and persuasion skills; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Benefits designed for your daily life:** Transportation Allowance or Fuel Assistance, Meal Allowance or Food Voucher; * **Health and Well-being Benefits:** Health and Dental Insurance, Extended Maternity and Paternity Leave, and Life Insurance; * *Benefits are subject to change.* A healthcare reference, distinguished in people management and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was born in the federal capital, driven by the courage and determination of two entrepreneurs, Janete Vaz and Sandra Soares Costa, in 1984\. Today, it employs approximately 7000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers health services with excellence, innovation, and socio-environmental responsibility across 354 units distributed from north to south of the country. Grupo Sabin’s health ecosystem integrates a portfolio of businesses covering clinical analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, supporting population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote accessible, high-quality, and efficient healthcare. With the aim of fostering entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models that contribute to the healthcare sector based on science, efficiency, and customer experience. As a solid national company, visionary and grounded in well-established values, genuinely committed to an ESG agenda and delivering healthcare and wellness services to support customers’ health journeys across the country, Grupo Sabin maintains the Instituto Sabin, which since 2005 has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. Throughout this journey, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to bring individuals aligned with our purpose and values into our Group. *Stay alert and avoid falling victim to scams! We do not charge any fees at any stage of our selection processes.*