Receptionist

Description

Job Summary: Receptionist responsible for patient reception and service, authorization and billing management, data updating and billing, and unit operations. Key Highlights: 1. Welcoming and compassionate service to patients and visitors, ensuring a healthy environment. 2. Efficient management of authorizations and billing for dialysis procedures. 3. Maintenance of up-to-date records and support for the clinic’s daily operations. **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a healthy Village. We care for one another with the same intensity that we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Together, let’s build the world’s best health community! **Responsibilities and Duties** **Reception and Patient Service** * Greet patients and visitors, providing information about dialysis procedures and service hours. * Issue temporary ID badges for visitors and companions, as needed. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Central for Regulation and Health Service Provision (CROSS). **Authorization and Billing Management** * Request Outpatient High-Complexity Procedure Authorizations (APAC) for medications, completing required forms. * Prepare the schedule and process billing for the Outpatient Production Bulletin (BPA) of SUS patients via the municipal government system. * Request hemodialysis password releases from health insurance providers and enter billing slips into Tasy. **Data Updating and Recordkeeping** * Collect and maintain updated patient information records, including contact details and health insurance plans. * Record patient weights at the beginning and end of dialysis sessions in the system. **Payment and Billing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices as needed. * Verify and confirm patient insurance information for billing purposes. * Transmit data entered in Tasy for billing via the insurer’s portal. * Receive and forward authorized documents for billing after patient service. **Unit Operations** * Ensure unit opening and closing, controlling access. * Send laboratory test requests to the lab. * Monitor patient arrival and departure times and notify the transportation team. * Coordinate with hospitals, SAMU (Mobile Emergency Care Service), and ambulance services. * Answer calls, take messages, receive visitors, and route correspondence to the appropriate department. **Requirements and Qualifications** * Completed high school education or currently enrolled in undergraduate studies; * Prior experience in related activities. **Additional Information** **What We Offer?** * Health Insurance Plan: To support your well-being and that of your family. "Because health matters most." * Dental Insurance Plan: To keep your smile flawless and beautiful. * Wellhub (Gympass) Partnership: To help you stay healthy. * Pharmacy Partnership: Because prevention is as important as treatment. * SESC Partnership: Because discounts on trips and hotels are always great! * Language School Partnership: So you can shine at work—and at karaoke. * Insurance Company Partnership: Because extra security is never too much! * Transportation Allowance: To simplify your commute. * Meal Allowance: Meal Allowance: Because shopping is worth more than a thousand words. * Birthday Day Off: To celebrate your special day. * Baby Kit: Essential products to support you and your little one. * Christmas Kit: Because receiving small gifts is always delightful—especially at Christmas. * Assistance Program: Your mental health is our priority. * Payroll-Deductible Loan: Financial support is always welcome! Length-of-Service Recognition Program: We recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location:** DaVita Campo Grande — R. Treze de Maio, 4361 — São Francisco, Campo Grande — MS, 79002-353. **Working Hours:** Monday to Thursday, 7:00 AM to 5:00 PM; Friday, 7:00 AM to 4:00 PM **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company delivering high-quality dialysis services across Brazil. We launched in Brazil in 2015 and, by the following year, operated seven centers. Our continuous and dynamic growth strategy now includes over 100 centers nationwide. We operate in 17 Brazilian states, serving over 20,000 patients with a team of more than 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 kidney patients across more than 3,000 dialysis centers. We operate within hospitals and clinics serving chronic patients, plus a vascular access center. We uphold the Care Trifecta—a guiding principle driving continuous improvement in the lives of our patients, our colleagues, and our world. Our values reflect the DaVita way of being and embody our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.