Logistics Assistant

Description

Job Summary: The Logistics Assistant verifies and organizes orders, serves customers, and assists in inventory management and carrier relationship management, ensuring customer satisfaction. Key Highlights: 1. Direct customer and carrier service and relationship management. 2. Order organization and analysis for billing. 3. Crucial support to the Logistics Supervisor and merchandise management. **What We Expect From You:** * Completed high school education. * Preferred: Currently pursuing a bachelor's degree in Logistics, Business Administration, Production Engineering, or related fields. * Experience working with external partners (suppliers and customers). * Knowledge of integrated systems. * SAP experience is a plus. * Advanced Excel skills. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **A Day in the Life of a Logistics Assistant:** * Daily verification of orders generated by the sales department; analysis of data consistency required in orders (addresses, phone numbers, delivery dates, references, availability, etc.); chronological organization of orders; and release\-of orders for billing. * Conducts telephone customer service to inform customers about delivery timelines. * Informs the Logistics Supervisor of any issues involving the picking team, operations, or products. * Assists the Logistics Supervisor in ensuring smooth warehouse addressing activities (set\-up, rotating inventories, etc.). * Handles daily processing of canceled RSS orders. * Records merchandise discrepancies identified during merchandise picking. * Maintains strong relationships and serves as the liaison with third-party carriers. * Collaborates with the Customer Service team to proactively prevent potential merchandise-related issues. * Reports merchandise-related incidents to the Logistics Supervisor and/or Logistics Manager. * Serves as the primary contact for the Merchandise Pickup Counter. * Is responsible for their work equipment. * Adheres to safety regulations. Apply for this position and become part of our journey! We wish you good luck in your application process! Don’t forget to visit one of our stores to learn more about what it’s like to be part of our team — see firsthand the people who deliver the best experiences to our customers. We promote diversity and inclusion; therefore, all positions are open to Persons with Disabilities (PwD). \#WeBuildCareers