Customer Service Representative

Description

Job Summary: The professional will be responsible for recording incidents, providing information, communicating with retailers, and assisting with various shopping center demands. Key Highlights: 1. Direct customer and retailer support and assistance 2. Support for events and operational needs 3. An environment that values diversity, equity, and inclusion ALLOS is a brand with a strong heritage—nearly 50 years of experience transforming the retail market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust embedded in our history. Our new brand emerged ready for the future, following the merger between Aliansce Sonae and brMalls in 2023\. However, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra created Aliansce Sonae, establishing itself as the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was founded, resulting in a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives—generating connections and opportunities. **Responsibilities and Duties** * Record incidents; * Provide general information about shopping center procedures and store locations; * Communicate directly with retailers; * Manage equipment loaned to customers; * Update retailer and customer contact information; * Support event-related or operational demands; * Assist with transactions at the parking cashier. **Requirements and Qualifications** * Completed high school education; * Basic Microsoft Office proficiency; * Experience in customer service; * Fluency in a second language is desirable. **Additional Information** What We Offer You * Meal/Voucher allowance; * Transportation allowance/Parking benefit; * Health insurance; * Dental insurance; * Life insurance; * Wellhub; * Birthday day off; * Acolhe (psychosocial support service); * Saber Online (internal learning platform); * Annual bonus. **Work Location:** Campo Grande Shopping Center **Shift Schedule:** 12-hour shifts with 36-hour rest periods, during business hours We exist to connect people with what matters—serving and delighting everyone daily while creating transformative moments. In an ever-evolving world, we emerge as a powerful force for transformation—a legacy built on nearly 50 years of experience that reshaped retail in Brazil and cemented a trajectory of excellence and trust, positioning us as a market benchmark with a portfolio of 59 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 54 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We create physical and digital experiences that transcend consumer expectations and generate positive societal impact—with a long-term vision and sustainable outcomes for retailers and partners. Click here for more information on how ALLOS processes your personal data as a job applicant. **DIVERSITY, EQUITY, AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace that welcomes individuals of all races, ethnicities, genders, backgrounds, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees—regardless of position or hierarchy—to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN\+, persons with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.