Technical Consultant

Description

Job Summary: Responsible for providing consultative customer service at the technical assistance center, ensuring service excellence and trust in quotations. Key Highlights: 1. Consultative customer service and excellence in customer experience 2. Management of service deadlines and quality 3. Ensuring safety and confidence in automotive services Grupo Enzo is a family-owned company founded in 1984 with the goal of becoming a benchmark in the automotive sector both within the state and nationally. Its headquarters are located in Campo Grande, the capital of Mato Grosso do Sul, and it operates across the states of Mato Grosso do Sul, Mato Grosso, and São Paulo. It is recognized as one of the most traditional and innovative brands, with over 40 years of experience in the automotive market. Currently, the group comprises 36 companies, including dealerships and service providers. Administrative and financial activities are centralized in Campo Grande/MS. The dealerships under Grupo Enzo include: Fiat Enzo, Fiat Alpavel, Kampai Toyota, Via Japan Toyota, Guará Renault, Enzo Caminhões Mercedez\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, and Enzo Volvo. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business growth; differentiation through value delivery to customers via a detail-oriented and critical team possessing systemic vision and operational efficiency; and enabling employee development to ensure the Group’s growth and longevity. Responsible for serving scheduled customers, walk-ins, and phone callers at the technical assistance center; providing consultation on required services and quotations for the vehicle, ensuring excellent service delivery. * Ensure high-quality service for customers visiting the dealership; * Ensure adherence to service deadlines agreed upon with the customer; * Ensure adherence to service deadlines agreed upon with the customer; * Ensure the customer’s vehicle remains in good condition; * Ensure customer safety and confidence in the service performed and the quotation provided.