Technical Consultant

Description

Job Summary: Responsible for serving scheduled and walk-in customers at the technical assistance center, providing consulting services and ensuring excellence in service delivery. Key Highlights: 1. Excellence in customer service 2. Ensuring service deadlines and safety 3. Technical consulting for customers Enzo Group is a family-owned company founded in 1984 with the goal of becoming a benchmark in the automotive sector both statewide and nationally. Its headquarters are located in Campo Grande, the capital of Mato Grosso do Sul state, and it operates in the states of Mato Grosso do Sul, Mato Grosso, and São Paulo. It is recognized as one of the most traditional and innovative brands, with over 40 years of experience in the automotive market. Currently, the group comprises 36 companies, including dealerships and service-providing enterprises. Administrative and financial activities are centralized in Campo Grande/MS. The dealerships under Enzo Group include: Fiat Enzo, Fiat Alpavel, Kampai Toyota, Via Japan Toyota, Guará Renault, Enzo Caminhões Mercedez\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, and Enzo Volvo. Today, we have over one thousand direct employees committed daily to upholding our core values: agility in driving business growth; differentiation through delivering value to customers via a detail-oriented, critically thinking team with systemic vision and operational efficiency; and enabling employee development to ensure the Group’s sustainable growth and longevity. Responsible for serving scheduled and walk-in customers and handling phone calls at the technical assistance center, providing consulting on required services and estimates for vehicle repairs, ensuring excellence in customer service. * Ensure high-quality service for customers visiting the dealership; * Ensure adherence to service deadlines agreed upon with customers; * Ensure adherence to service deadlines agreed upon with customers; * Ensure the customer's vehicle remains in good condition; * Ensure customers feel secure and confident in the services performed and the estimates provided.