Customer Support Assistant N1

Description

**\#JoinIntersite** We have been in the market for 25 years, consistently focusing on service quality and responsiveness. Intersite aims to maintain high customer satisfaction through commitment, constantly seeking innovative technological and operational process solutions to enhance profitability, earnings, and efficiency. Our transportation management systems (SAT and SiteSAT) assist business administration in the transportation sector, supporting users in their daily administrative tasks. We also maintain a comprehensive database with sufficient information to support strategic decision-making. Frete.com is Latin America's largest freight platform and includes the brands Fretebras, Cargo X, and Intersite. Join Intersite and learn more about the challenge within the **General Support N1 team**. **Responsibilities and Duties** * Monitor the company’s official communication channels (phone, chat, and email); * Provide customer support on topics including: fiscal documents, system errors, trip payments, and other matters related to road freight transportation; * Perform database testing; * Log customer support requests into our service platform. **Skills and Requirements** * Experience in customer service and support; * Excellent communication skills, with the ability to interact effectively both individually and in groups with diverse personalities; * Basic knowledge of Microsoft Office Suite; * Analytical ability; * Organizational skills; * Quick and efficient problem-solving; * Preferred: Experience with SAT and SITESAT. **Our values:** Absolute commitment Focus on outstanding results Enormous ambition Collaboration with positive friction Extreme sense of urgency By joining Intersite, you will receive: * Meal Allowance or Food Allowance * Transportation Allowance * Unimed Health Insurance * Uniodonto Dental Assistance * Life Insurance * TotalPass * Payroll-deductible Loan Our office is located in Campo Grande. * Do you have a disability? Our positions are open to you too. All roles are accessible to people with disabilities (PCDs). **If this resonates with you, step onto the road with us and become a Freteiro**