Operations Supervisor

Description

Job Summary: We are seeking an extremely organized, disciplined, and process-oriented Operations Supervisor to ensure control and predictability of results. Key Highlights: 1. Strategic position to ensure no information is lost 2. Focus on execution, results, and objective communication 3. Use of Excel, BI, and AI tools for analysis and control OPERATIONS SUPERVISOR: We seek an **Operations Supervisor** with an **extremely organized, disciplined, and process-oriented profile**, responsible for ensuring full pipeline control, strict CRM usage, and result predictability. This role is strategic to ensure that **no information is lost and all deadlines are met**. **Key Responsibilities** * Ensure **100% of leads are contacted within 24 hours**; * Guarantee **daily CRM updates**, without exception; * Ensure **no proposals are issued outside the system**; * Monitor and validate the **weekly closing forecast**; * Track negotiations, identify bottlenecks and risks; * Generate operational and managerial reports; * Utilize **Excel, BI, and AI tools** for data analysis and control; * Support leadership with clear information for decision-making. **Mandatory Requirements** * **Operational discipline** * **Bachelor's degree in Business Administration, Commercial Management, or related fields** * Intermediate Excel skills; * Experience with BI; * Proficiency in Microsoft Office Suite; * Experience applying Artificial Intelligence to processes or management; * Analytical, organized, and results-focused profile. * Real estate market knowledge (Preferred) **Success Metrics** * Leads contacted within SLA (24-hour deadline); * Daily CRM updates; * Zero proposals issued outside the system; * Clear and reliable weekly closing forecast. **Behavioral Profile** * Organization and owner mindset; * Ability to follow up and hold others accountable; * Objective communication; * Focus on execution and results.