Job Summary: A Logistics Operator receives, checks, picks, handles, and manages goods, ensuring quality and customer satisfaction. Key Highlights: 1. Experience in receiving, checking, picking, and handling goods 2. Ability to learn and adherence to company policies 3. Customer satisfaction orientation **What We Expect From You:** * Completed high school education. * Experience in receiving, checking, picking, and handling goods. * Experience with the SAP system will be considered an advantage. * Prioritization skills are desirable. * Ability to learn, practice, and consistently adhere to company procedures, policies, and rules. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **A Day in the Life of a Logistics Operator:** * GOODS RECEIVING: + Performs quantitative and qualitative receipt of both commercial and non-commercial goods (e.g., equipment, office supplies), verifying and identifying general condition, supplier, length, reference number, shade, expiration date, etc. + Prepares physical space and necessary equipment for proper receipt, avoiding loss of productivity during inspection. + Records all relevant details about received goods (quantities, apparent condition, expiration dates, etc.) on the inspection report, ensuring quality and preventing losses. + Stores goods at the correct warehouse location by reading the receipt document to expedite future order assembly for pickup or delivery. + Labels products missing or defective barcodes and applies security labels to theft-prone items, ensuring goods delivered to retail are available for sale. + Sorts goods according to flow type—store or warehouse goods. + Releases goods for storage in the Store or Warehouse by contacting the Replenishment or Storage teams to perform storage (receiving slip). + Conducts anti-shrinkage actions through rigorous qualitative and quantitative inspection of received goods, maintaining efficient vehicle flow in the Goods Receiving yard and proper use of handling equipment (pallet jacks, cages, etc.). + Keeps equipment, tools, and PPE (Personal Protective Equipment) organized. + Safely stacks pallets to prevent damage to property and personnel. + Maintains a clean and organized receiving area to help combat shrinkage and prevent workplace accidents. + Receives shrinkage items validated by Retail, performing qualitative and quantitative inspection and placing shrinkage items in the designated disposal area. + Receives supplier returns validated by Retail, conducting qualitative and quantitative inspections and scheduling pick-up. + Receives shipments for Technical Support, performing qualitative and quantitative inspections and scheduling pick-up. * PICKUP AND HOME DELIVERY: + Picks RSS (Reserve Stock), identifies products, and notifies the Commercial Department of the pick. + Assigns physical locations for goods, maintaining physical space reservation and rotating inventory based on the RSS product list. + Delivers goods to customers promptly and courteously, loading them into the customer’s vehicle. + Picks and inspects goods, verifying all items listed on the issued order, making them available for customer pickup at the Goods Pickup Area or for carriers (home delivery). * REPLENISHMENT: + Restocks products in the store appropriately. * INVENTORY MANAGEMENT: + Stores and ensures inventory quality and reliability. + Reviews daily orders generated by the Commercial Department, analyzes data consistency required in orders (addresses, phone numbers, delivery dates, references, availability, etc.), organizes orders chronologically, and releases them for billing. + Provides telephone support to inform customers about delivery timelines. + Reports any issues involving the picking team, operations, or products to the Logistics Supervisor. + Assists the Logistics Supervisor in optimizing warehouse slotting (set-up, rotating inventories, etc.). + Processes canceled RSS orders daily. + Records shrinkage incidents identified during goods picking. + Maintains good relationships and serves as the liaison with third-party carriers. + Collaborates with the Customer Service team to proactively address potential goods-related issues. + Reports goods-related incidents to the Logistics Supervisor and/or Logistics Manager. + Serves as the primary contact for the Goods Pickup Counter. + Is responsible for their work equipment. + Adheres to safety regulations. Apply for this position and become part of our journey! We wish you good luck in your application process! Don’t forget to visit one of our stores to learn more about what it means to be part of our team—see firsthand the people who deliver the best experiences to our customers. We encourage diversity and inclusion; therefore, all positions are open to Persons with Disabilities (PwD). #WeBuildCareers