Systems Assistant

Description

Job Summary: Join an innovative and collaborative team, solve problems, provide technical support for systems, and develop web code. Key Highlights: 1. Join an innovative and collaborative team 2. Provide technical support for various systems 3. Develop high-quality web code If you are passionate about technology, enjoy solving problems, and wish to join an innovative and collaborative team, this opportunity is for you! **Key Responsibilities:** Triage requests via ticketing tool and forward them to responsible analysts; Provide technical support for systems such as WhatsApp Business, Domínio, UNISAÚDEMS Mobile, and UNISAÚDEMS Resolve – including user creation and guidance via phone, in person, or via Teams; Handle and support users for Level I requests, ensuring timeliness and efficiency; Update documentation regarding system procedures and configurations; Support training sessions and workshops for end users; Develop high-quality web code under supervision, and perform other related duties. **Requirements:** Completed or ongoing undergraduate degree in Systems Analysis and Development, Computer Science, Information Systems, Software Engineering, or related fields; Desirable: 6 months of experience providing system support; IT-related courses—such as Programming Logic, SQL, JavaScript, HTML, and PHP—are advantageous. **Compensation:** R$ 2.220,00 (two thousand two hundred and twenty Brazilian reais) + benefits. **Benefits:** * Meal Allowance (Ticket) * Fitness Lunch Box * Transportation Allowance * Childcare Assistance * Life Insurance * Partnerships with affiliated companies * Year-end Bonus * Health Plan (after probation period) * Dental Plan (after probation period) * Quality of Life Incentive (after probation period)