Senior Front Desk Agent

Description

Job Summary: This professional will manage guest service from check-in to checkout, coordinate the front desk team, ensure service excellence, and guarantee compliance with applicable standards. Key Highlights: 1. Personalized guest service and resolution of complex guest requests 2. Team coordination and supervision of front desk administrative routines 3. Ensuring compliance with internal standards and protocols Job Description: * Deliver personalized guest service throughout the entire hotel stay, focusing on resolving complex requests and ensuring service excellence; * Efficiently conduct check-in and checkout procedures, ensuring compliance with internal standards and protocols; * Manage guest registrations, verify documentation, process payment methods, and enter security-related data—including sanitary protocols adopted by the Hotel Chain; * Issue fiscal invoices, post room charges, and perform financial control, including periodic audits of front desk administrative entries to ensure accuracy and compliance; * Supervise and guide Junior Front Desk Agents, ensuring adherence to unit procedures and standards; * Coordinate guest support services, such as wake-up calls, scheduling of additional services, and future reservations; * Provide detailed recommendations and guidance regarding accommodations, hotel services, and local activities; * Enforce and monitor internal standards, safety protocols, and service quality standards; * Organize and supervise front desk administrative routines, ensuring operational efficiency and alignment with management; * Mandatory participation in standard operating procedure trainings for this role, delivered via EAD (distance learning), in-person sessions, or as directed by management. Benefits: * Meal Allowance: BRL 300.00; * Food Allowance: BRL 300.00; * Transportation Allowance or Fuel Allowance: BRL 250.00; * Day Off; * Group Life Insurance; * Health Plan (available after probation period); * Dental Plan (available after probation period); * 50% discount on accommodation across the entire hotel chain. Salary: * BRL 2.500,00 per month. Work Location: * Slaviero Prime Hotel Campo Grande. Employment Type: Permanent CLT contract Compensation: BRL 2.500,00 per month Benefits: * Medical assistance * Dental assistance * Food allowance * Transportation allowance Work Location: On-site