Job Summary: A professional to monitor networks, systems, and services; log and escalate incidents; and maintain clear communication with users. Key Highlights: 1. Continuous network and system monitoring 2. Incident logging and categorization 3. End-to-end ticket tracking until resolution We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses—driving digital and social inclusion across Brazil—and guided by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fibersteam **Responsibilities and Duties** * Continuously monitor network, system, and service environments using NOC tools. * Log and categorize received incidents, requests, and alerts. * Execute first-response procedures (e.g., equipment resets, connectivity checks, basic validations). * Escalate incidents to Level 2/Level 3 teams based on severity and complexity. * Track tickets to resolution while maintaining clear communication with users and involved departments. * Prepare basic reports on service outages and status. * Comply with SLAs for incident response and logging. **Requirements and Qualifications** * Technical or undergraduate degree in progress in Computer Networks, Telecommunications, Computer Science, or related fields. * Basic knowledge of networking protocols and operating systems (Windows/Linux). * Ability to follow standard operating procedures (SOPs). * Strong oral and written communication skills. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to Amil health plan members) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare bookings, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates Samsung Partnership Portal * Guided by the purpose of **connecting people, ideas, and businesses to promote digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is made possible by our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across Brazil’s full regional and social spectrum—since we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, people-centered, and business-sustainable environment. For more information, visit https://alloha.com/