Job Summary: A Customer Service Representative is responsible for providing customer service by delivering information, clarifying questions, and resolving issues, requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. Customer service (in-person, telephone, email) 2. Efficient resolution of problems and conflicts 3. Participation in training programs for improvement The Customer Service Representative role involves providing customer service by delivering information, clarifying questions, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy to handle diverse situations. * Serve customers in person, by telephone, or via email, providing information about products and services * Record customer complaints, suggestions, and compliments * Resolve problems and conflicts efficiently and courteously * Participate in training programs to improve customer service * Follow company policies and procedures to ensure service safety and quality * Maintain a clean and organized workplace
João Silva
Indeed · HR
João Silva
Indeed · HR
