**Job Description:** ---------------------- We are looking for a CRM Analyst to join our team, committed to delivering the best mobility experiences. This professional will play a key role in continuously improving interactions with our customers, strengthening relationships, and supporting our carrier’s commercial and operational strategies. If you are driven by challenges, possess an analytical mindset, and believe in the importance of valuing people, this position is for you! **Essential Requirements:** ------------------------------ * Degree in Business Administration, Marketing, Information Systems, Statistics, or related fields. * Prior experience with CRM tools. * Knowledge of data analysis and KPIs. * Intermediate/Advanced Excel skills. * Analytical, organized profile with excellent communication skills. **Desirable Requirements:** -------------------------- * Experience in the transportation sector (passengers and/or freight). * Knowledge of marketing automation and Business Intelligence (BI). * Experience with customer experience (CX) projects. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Transportation Allowance Meal Voucher Health Insurance Holiday Bonus **Work Location:** ---------------------- ROTA TRANSPORTES \- HEAD OFFICE