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Commercial Customer Service Analyst

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers through in-person and virtual interactions, and systematically records all customer feedback in corporate systems. Key Highlights: 1. High-quality support to customers and potential customers 2. Efficient and agile communication through multiple channels 3. Systematic recording of customer feedback in corporate systems WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication across various channels. This role involves conducting in-person, virtual (video-based), digital-channel, and telephone interactions, as well as handling back-office tasks requiring further analysis and specialized treatment. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The analyst is also responsible for verifying documents related to customer service activities, ensuring compliance and operational efficiency. Minimum Education: High School Diploma * Medical assistance * Daycare allowance * Wellhub (Gympass) * Commuter pass * VA bonus * Discounts at partner universities

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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