Training Instructor

Description

Job Summary: Professional responsible for delivering operational training, mentoring and developing operators, identifying improvements, creating action plans, and participating in continuous improvement programs. Key Highlights: 1. Conduct initial and refresher training 2. Develop operators and negotiators 3. Contribute to the continuous improvement of training **Description:** Completed high school education A completed bachelor's degree is preferred Basic Excel and PowerPoint proficiency (required) Communication skills (verbal/written) Experience in operational training is preferred Deliver initial training for new and transferred employees; Conduct refresher training for TAs, based on requests submitted by the T\&Q department Monitor operators either in person or online Analyze performance gaps of operators/negotiators Identify improvement opportunities, develop and execute development action plans for operators/negotiators Develop operational scripts for operators and negotiators aligned with portfolio rules Monitor, when necessary, quality reports issued by third-party companies (V2 Estadão, GCC Boticário) Deliver training to operators and negotiators as needed: Conduct script, conversion, customer service handling, system-related, and other trainings Create support materials for operator use Submit daily training reports (Feedback Capacity to Operations); Align processes with leadership oversight Participate in meetings and handle tasks as requested by management Actively participate in training improvement programs, courses, and related events, promoting the concept of continuous improvement Identify, propose, and contribute to implementing improvement initiatives Assist in maintaining workplace cleanliness and organization Comply with internal policies (including occupational safety) and operational procedures Perform related duties as required by the company 2511280202191846228