Junior Customer Services Analyst

Description

Job Summary: We are looking for people to provide first-level support and customer service, solving issues and delivering technical support within a team focused on continuous improvement. Key Highlights: 1. First-level customer service and support with excellence 2. Interaction with customers and support and development teams 3. Opportunity to grow and impact retail and industry **Want to join a purpose-driven team?** Neogrid is a publicly traded company (B3: NGRD3\) and a reference in **retail, industry, and distribution technology and data intelligence**. For over 26 years, we have developed solutions that connect the entire consumption and supply chain, enabling our customers to make faster, smarter, and more profitable decisions. We are seeking individuals committed to continuous growth, capable of being guided by real and actionable business metrics, and who can help us impact the worlds of retail, industry, technology, and consumers. At Neogrid, we exist for our customers, and every day we dedicate ourselves to delivering the best results with excellence. We believe in the power of **diversity**, which expands, includes, and drives growth. Here, you’ll have the opportunity to demonstrate your value and challenge yourself while helping **the largest players in the Brazilian market** keep their businesses aligned with consumer demands! **Responsibilities and Duties** **In this role, you will:** * Deliver first-level support and customer service with excellence; * Manage and resolve support tickets; * Manage your time effectively to support customers while maintaining excellent service standards; * Interact with our customers via our support channels, resolving issues and providing technical support; * Act as an intermediary between customers and Support, Development, and Product teams whenever necessary; * Continuously support improvements to established tools and standards. **Requirements and Qualifications** **To succeed in this role, you should have:** * Experience in customer service; * Completed or ongoing undergraduate degree in technology-related fields; * Strong written and verbal communication skills; * Focus on problem resolution; * Proactivity; * Collaborative mindset; * Organizational skills to manage daily demands. **It’s a** ***plus*** **if you have:** * Knowledge of Tax Support; * Basic proficiency in Microsoft Office (Word, Excel, etc.); * Ability to learn quickly; * Practical experience with Dynamics and Jira. **Additional Information** At Neogrid, we care about people. That’s why we offer benefits supporting both personal and professional development. Our opportunities are **Remote or Hybrid**, exclusively for candidates residing in Brazil! Here, we offer **Flexibility** in working hours! We provide **Health Insurance**, **Dental Insurance**, and **Life Insurance** (all extendable to legal dependents). We offer **Medication Allowance**, extendable to children! We provide **Transportation Voucher** or **Parking Allowance**, for those living in cities where we have offices! With our **Flexible Meal/Food Voucher**, you decide how to use it. We support your well-being through **Wellhub** (formerly **Gympass**) and **TotalPass**. In your birthday month, you’re entitled to a day off — **on the date of your choice** — to rest however you like. Count on our parental support program, **NeoBaby**, designed for new mothers and fathers! We offer **Unico Skill**, an educational solution for external training and continuous development. We provide **Childcare Allowance** and **Extended Parental Leave** of **6 months** for mothers and **30 days** for fathers. We also offer a **Referral Program**, bonuses, and much more! *Phew! Now all we need is you joining us.* **Who We Are** Born from an ambitious dream, Neogrid entered the world destined for greatness! For 27 years, we’ve built a powerful technology and data intelligence ecosystem — the only one capable of connecting and accelerating retail and industry to sell more, with higher margins. We have a solid foundation of customers, data, technology, and security to sustain large-scale operations through actionable insights that support our customers’ business planning and execution. Today, over 8,000 companies — including the largest industries and retailers in Brazil and worldwide — use Neogrid solutions to optimize their operations. Our remote or hybrid work model is supported by offices in Joinville, São Paulo, and Florianópolis, offering spaces to build, exchange ideas, and celebrate with our people. **The Neogrid Way** Our culture is alive and strong in everything we do: in gestures of collaboration, dedication to customers, and the initiative to go beyond to achieve outstanding results. This is our way of being!