Front Desk Agent II

Description

Job Summary: We are seeking a Front Desk Agent II to provide a welcoming and exceptional experience, contributing to the organization and smooth operation of front desk routines in a collaborative environment. Key Highlights: 1. Experience in hospitality or hotel front desk 2. Collaborative environment with professional development opportunities 3. Focus on hospitality and high-quality service We are looking for a **Front Desk Agent II** to join our team and help deliver a welcoming and exceptional experience to our guests, residents, and clients. We are an enterprise that values **hospitality, teamwork, respect, and service quality**. We believe every detail of the customer journey makes a difference, which is why we seek committed, organized professionals who enjoy interacting with people. Here, you will find a collaborative environment where we encourage professional development and knowledge sharing among teams. If you are passionate about hospitality, have a proactive attitude, and seek growth, we would be delighted to welcome you! **Responsibilities and Duties** As a **Front Desk Agent II**, you will be responsible for ensuring courteous and efficient service to guests, residents, and clients, as well as contributing to the organization and smooth operation of front desk routines. Key activities include: * Performing **guest check-in and check-out in the system** * Greeting guests, residents, and clients courteously * Answering phone calls and routing requests to the responsible departments * Monitoring requests logged in the **log book** and ensuring follow-up with the client * Verifying daily reservations and identifying special requests * Informing guests about the facilities and services offered by the property * Conducting **end-of-shift cash reconciliation** and reviewing statements * Opening and monitoring **maintenance service orders**, when necessary * Supporting the organization of administrative front desk routines * Supervising and guiding **Front Desk Agent I** activities * Assisting guests with information, questions, and needs during their stay We seek professionals with experience in **customer service, hospitality, or related fields**, who possess strong communication skills, organizational ability, and capacity to handle various day-to-day front desk situations. **Requirements and Qualifications** **Requirements:** * Completed high school education * Experience in **hospitality or hotel front desk** * **Strong communication skills and professional demeanor** * **Organizational skills and attention to detail** * **Ability to work effectively in a team** * **Knowledge of reservation systems or hotel management systems** * **Courses in Tourism, Hospitality, or related fields** * **Basic computer skills (Microsoft Office suite and operating systems)** **Additional Information** **Benefits offered:** * Meal allowance * Transportation allowance (no payroll deduction) * Attendance bonus * Birthday day off **After the probationary period:** * Health insurance * Dental insurance * Pharmacy discount program **Work schedule:** **6x1: 6:20 AM to 2:40 PM / 2:40 PM to 11:00 PM** We are a **hospitality services and solutions provider** for over 170 properties across Brazil, from north to south, caring for those who trust us through **unique experiences**, always in a **responsible** manner toward the environment, our team, and the communities where we operate. **Together with you**, and a plural and diverse team where everyone feels welcomed and comfortable being their authentic selves, we aim to become Brazil’s leading hospitality operator — the one guests, investors, partners, and talents want to be part of. **Shall we do this together? Check out our open positions. :)** ##### ***Remember:*** ***our selection processes are completely free of charge and conducted exclusively via our official website*** ***vagasahi.gupy.io******. We do not request payment of fees or enrollment in courses.***