**Job Description:** ---------------------- At Outsera, excellence is not a differentiator—it is the starting point. We provide senior professionals on an outsourcing basis to companies that operate critical systems and demand high performance. Therefore, our team of outliers comprises truly exceptional professionals. Your mission will be to manage close, structured, and proactive relationships with both professionals and clients, ensuring continuous alignment, risk identification, and business value generation. Key Responsibilities: - Monitor client-professional relationships throughout the entire journey; - Conduct regular check-ins, documenting perceptions and opportunities; - Anticipate potential misalignments by practicing active listening and adopting a mediating stance; - Actively participate in the onboarding process; - Design and enhance internal relationship workflows and processes; - Monitor departmental metrics such as churn, NPS, satisfaction, and engagement; - Maintain and continuously update the competency matrix and professional profiles; - Support visibility and communication initiatives for the department with internal and external stakeholders; - Ensure alignment between professionals’ behavioral profiles and clients’ corporate culture; - Contribute to the evolution of the department’s methodology by suggesting and implementing continuous improvements. **Essential Requirements:** ------------------------------ * Excellent verbal and written communication skills. * Active listening, empathy, and conflict mediation ability. * Analytical capability to interpret metrics and develop action plans. * Familiarity with Agile methodologies (Scrum, Kanban) and tools such as Jira, Trello, Miro, or similar. * Experience working in product, technology, or project teams. * Participation in Agile ceremonies (dailies, plannings, reviews). * Bachelor’s degree in Project Management, Business Administration, Information Systems, or related fields. **Desirable Requirements:** -------------------------- * Experience in B2B relationship management or within technology outsourcing companies. * Knowledge of behavioral assessment tools (DISC, competency matrix, etc.). * Certifications in Agile methodologies (Scrum, Kanban, SAFe, Lean, etc.). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- * Health and dental insurance with no co-payment; * Meal/food allowance: R$ 782.57 via Flash card; * Academic incentive program per company benefits policy; * Transportation allowance; * Workplace gymnastics three times per week; * Talent referral program for IT professionals per company benefits policy; * Life insurance; * Free parking. * Starbem Teletherapy (four monthly therapy sessions and one session with a nutritionist, all free of charge). **Work Location:** ---------------------- TEXO TECNOLOGIA EM INFORMACAO LTDA **Working Hours:** ------------------------ 08:30–12:00 | 13:30–18:00