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Job Summary: Work in post-sales SAT, providing technical support and customer service to customers and authorized service centers, with a focus on problem resolution and continuous improvement. Key Highlights: 1. Technical support and post-sales customer service 2. Service order management and proactive problem resolution 3. Opportunity to train and develop teams **About the daily responsibilities:** Work in the post-sales area of SAT, performing activities related to customer service and technical support for Authorized Technical Assistants (ATAs) and other customers (end consumers, construction companies, representatives, resellers, DR, telesales, among others), as well as providing technical and procedural support to authorized technical assistance centers. Proactively address product and process issues and improvements, perform other related and inherent duties. **Main responsibilities and activities:** * Manage regional service orders, ensuring resolution within the legally required timeframe and prioritizing first-visit resolution. * Negotiate compensation in cases of product manufacturing defects. * Analyze requests for spare parts and replacement products, approving corrections and opening non-conformance records. * Provide technical support and guidance to authorized technical assistance centers and customers. * Conduct training sessions, technical visits, and audits to continuously improve services. * Train new representatives on departmental procedures and company warranty policies. * Prospect, contract, and monitor authorized technical assistance centers, including de-authorization when necessary. * Monitor goals, KPIs, and performance metrics of the technical assistance department. * Prepare managerial reports and analyses of KPIs, defects, and critical cases. * Monitor sales and creation of spare parts kits, defining prices according to company guidelines. * Respond to and resolve inquiries received via social media, Reclame Aqui, and Procon. **Key skills:** * Technical knowledge; solid understanding of the technical aspects of the products or services being supported; * Problem-solving; * Communication skills; ability to explain technical concepts clearly to people with varying levels of technical expertise; * Customer service; * Ability to learn quickly; * Organization and time management; being organized, prioritizing tasks, and managing time effectively to ensure timely resolution of all issues; * Teamwork; * Continuous learning; participating in training sessions, workshops, conferences, and conducting independent studies to enhance technical skills. **Requirements to apply:** * Completed technical or undergraduate degree in building construction, engineering, or related fields; * Fluent Portuguese; * Basic Spanish and/or English desirable; * Intermediate knowledge of Microsoft Office suite; * Experience in technical assistance. **We offer:** * Meal allowance; * Special transportation; * Daycare assistance; * Civil marriage assistance; * Workplace gymnastics; * Free psychosocial assistance; * 30% employer subsidy toward group life insurance; * Vaccination program; * Birthday gift; * Year-end bonus; * Dr. Alper Telemedicine; * Wellhub (Gympass); * Extended maternity and paternity leave. **After 90 days:** * Salary advance; * Pharmacy agreement (SESI); * Dental agreement (SESI); * Dental plan; * Health plan; * Discounted product purchases; * Profit-sharing program (PPR). Job type: Full-time CLT Work location: On-site
