Description
Job Summary:
The professional will be responsible for customer service, recording and handling complaints, investigating dissatisfaction cases, and supporting the execution of actions.
Key Highlights:
1. Customer service and complaint handling
2. Investigation of false dissatisfaction and support in actions
3. Data collection for customer service performance indicators (KPIs)
**Job Description:**
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¿ Provide customer service via official channels
¿ Identify and register complaints
¿ Handle non-conformities
¿ Investigate false dissatisfaction using quality tools
¿ Collect data for customer service performance indicators (KPIs)
¿ Support action execution and verify their effectiveness
**Mandatory Requirements:**
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Completed or ongoing undergraduate degree in Quality Management or related fields
¿ Knowledge of ISO 9001:2015, PDCA, Pareto, Ishikawa, and 5 Whys
¿ Intermediate Excel proficiency
**Employment Type:**
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CLT
**PwD (Persons with Disabilities):**
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YES
**Benefits:**
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Meal allowance;
Transportation allowance;
Salary advance;
Dental plan;
**Work Location:**
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Joinville \- SC
**Working Hours:**
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07:44 \-12\.00 / 13\.30 \- 18\.00 MON\-FRI