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CUSTOMER SERVICE ANALYST

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: The professional will be responsible for customer service, recording and handling complaints, investigating dissatisfaction cases, and supporting the execution of actions. Key Highlights: 1. Customer service and complaint handling 2. Investigation of false dissatisfaction and support in actions 3. Data collection for customer service performance indicators (KPIs) **Job Description:** ---------------------- ¿ Provide customer service via official channels ¿ Identify and register complaints ¿ Handle non-conformities ¿ Investigate false dissatisfaction using quality tools ¿ Collect data for customer service performance indicators (KPIs) ¿ Support action execution and verify their effectiveness **Mandatory Requirements:** ------------------------------ Completed or ongoing undergraduate degree in Quality Management or related fields ¿ Knowledge of ISO 9001:2015, PDCA, Pareto, Ishikawa, and 5 Whys ¿ Intermediate Excel proficiency **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Meal allowance; Transportation allowance; Salary advance; Dental plan; **Work Location:** ---------------------- Joinville \- SC **Working Hours:** ------------------------ 07:44 \-12\.00 / 13\.30 \- 18\.00 MON\-FRI

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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