Job Summary: Supervise operational processes related to customer service, collection, delivery, and cargo handling, ensuring business compliance and sustainability. Key Highlights: 1. Supervise and optimize collection and delivery processes 2. Support the resolution of unit-related issues 3. Develop operational process improvements Supervise operational processes related to customer service, collection and delivery, distribution, and cargo handling, adhering to company standards, policies, and guidelines, thereby contributing to business sustainability. **Responsibilities and Duties** * Supervise and optimize collection and delivery processes, cargo handling, customer service, and route planning across the entire value chain, observing company-mandated standards, policies, and guidelines; supervise operational supervisors in implementing established procedures and standards at high-complexity units; * Support all unit departments in resolving issues during the unit manager’s absence, prioritizing business sustainability; * Supervise physical, human, and material resources within the department, respecting established policies, guidelines, and procedures; * Supervise vehicle loading and unloading processes, ensuring vehicles are available for loading according to scheduled times; * Ensure conditions and guarantee accurate CT-e cancellation for both completed and incomplete deliveries, monitoring status updates and implementing corrective or preventive actions in case of non-conformities; * Ensure conditions and guarantee equitable volume and load distribution across vehicles, respecting predefined routes and deadlines; * Supervise merchandise return processes and ensure proper routing, as well as correct handling, conditioning, and identification to prevent damage or loss; * Supervise identification and resolution of discrepancies regarding undelivered merchandise or misrouted packages, identifying damage, loss, or unlocated customers; * Conduct client visits whenever necessary and guide helper and driver teams in solving collection and delivery-related issues; * Delegate tasks to subordinates according to operational needs, following area-defined planning; * Ensure availability of staff trained in established operational procedures; * Cascade departmental goals and KPIs, analyzing processes and developing action plans to correct deviations, drive continuous improvement, and enhance customer satisfaction with services provided; * Communicate goals and KPIs to the team under supervision; implement, disseminate, and ensure adoption of corporate policies, processes, and other directives related to the department; * Disseminate Expresso São Miguel’s purpose, vision, and values to the supervised team, supporting activity execution to perpetuate company culture and achieve organizational strategic objectives; * Execute all People Management processes, including recruitment, probationary period follow-up, development, feedback, training, guidance, registration updates, personnel file updates, disciplinary measures, work schedule and timekeeping maintenance, vacation scheduling, horizontal or vertical salary promotions, and contract termination; * Represent the company externally—through power of attorney or letter of representation—before stakeholders and other external organizational agents; * Evaluate operational process improvements and suggestions to develop medium- and high-complexity projects aimed at optimizing activities, reducing costs and rework, and improving customer service levels; * Ensure appropriate use of individual and collective safety equipment; * Stay updated on technological trends and innovations relevant to one’s field and industry needs; * Support hierarchical superiors by providing information on routines and procedures; * Follow implemented workplace policies, standards, and procedures, and contribute to their continuous improvement; * Comply with and respect standard and occupational safety procedures at the company and third-party establishments (clients); * Use individual and collective safety equipment appropriately and instruct others on their correct usage; * Maintain organization and preservation of company-provided equipment and tools, as well as handled goods and products, avoiding waste; * Perform other related duties as required by the role and the company, respecting organizational values and principles. **Requirements and Qualifications** * Experience in cargo handling, collection and delivery, customer service, or related areas. * Currently pursuing postgraduate studies in logistics, business management, logistics, or related fields. With **31 years** of experience in the transportation market, we recognize our commitment across multiple dimensions—social, environmental, and economic. We strive to convey this understanding to our team so they may develop optimally and each employee feels proud to carry Expresso São Miguel’s values beyond our doors—with respect and seriousness. Expresso São Miguel operates over **180 units, 2800 vehicles, and employs 10,000 direct and indirect staff**. Expresso São Miguel’s entire infrastructure is dedicated to less-than-truckload (LTL) freight transportation, granting us the strongest presence across Brazil’s South and Southeast regions. Yet we are more than trucks, equipment, or awards—we are not merely a transporter; **we are people making a difference, day after day, in the LTL freight service sector.** That is our “way”! Since inception, we have been guided by our DNA—and will always pursue initiatives preserving our essence: innovative management, operational, expansion, development, and growth processes. From the outset of our operations, we have been mindful of the environmental and societal impact generated by our services. This is what it means to be Expresso São Miguel! Are you just entering the job market and ready to hit Play on your career? **Learn about our internship program: https://playnacarreiraesm.gupy.io/** Do you already have experience and are ready to accelerate your career? **Learn about our Trainee Program:** **https://traineeesm.gupy.io/** **All our positions are open to Persons with Disabilities (PwD)**
João Silva
Indeed · HR
João Silva
Indeed · HR
