Customer Success Assistant

Description

Job Summary: As a Customer Success (CS) Assistant, you will engage with customers to deliver an exceptional experience and positively impact their journey at Tiflux, while assisting in organizing and preparing information. Key Highlights: 1. Positively impact the customer journey 2. Development and growth in the Customer Success field 3. A welcoming and results-oriented environment We are a startup focused on positively impacting both our customers and Tifluxers. We believe every Tifluxer is essential to our customers' success. Our purpose is: \"We believe every customer service and support professional should spend their time being recognized by their customers for their expertise.\" Now we want your talent on our team to multiply **Sensational Results!** Our CS team focuses on building relationships with our customers. Our mission is to positively impact and deliver an exceptional experience throughout our customers’ entire journey, making them passionate about Tiflux. Our team is growing, and we’re seeking a CS Assistant who is determined to develop and drive results! ? This position is onsite. **WHAT YOU’LL EXPERIENCE DAILY:** * Support CSMs in monitoring the customer journey; * Organize and maintain up-to-date customer information in internal systems; * Assist in preparing reports and presentations for customer meetings; * Conduct operational follow-ups and ensure commitments made to customers are fulfilled; * Support administrative tasks related to the CS team; * Collaborate with internal departments (e.g., Support, Product, Sales) to fulfill customer requests; * Contribute ideas and suggestions to improve team processes and deliverables. **WHAT WE’RE LOOKING FOR IN YOU (AND WE’D LOVE TO FIND!):** * Clear and concise communication skills, both verbal and written; * Strong organizational skills and attention to detail; * Eagerness to learn and grow within the Customer Success field; * Proactivity in identifying and resolving everyday issues; * Proficiency with digital tools and willingness to learn new systems; * Completed high school education (currently pursuing or having completed a technical or higher education degree is a plus); * Our solution targets technology companies; therefore, affinity with and experience in this sector is a significant advantage. **HOW WE CARE FOR THOSE WHO MAKE IT ALL HAPPEN:** * **BENEFITS THAT SUPPORT YOU:** At Tiflux, caring for our people is a top priority! That’s why we offer the **Amil health plan**, ensuring you stay healthy and well. To make your daily routine more convenient (and delicious!), we provide a meal or food allowance via the **Caju Credit Card**, offering full flexibility to use it wherever and however you prefer — because we understand that wellbeing and quality of life are essential parts of your journey with us. * **PROFESSIONAL DEVELOPMENT:** We closely support each Tifluxer, empowering them to enjoy their journey, become passionate about their work, and together achieve Sensational Results; * **AN INSPIRING ENVIRONMENT:** Light-hearted, relaxed, and extremely welcoming — with an eNPS of 96% satisfaction among our Tifluxers — and certified by **GPTW (Great Place to Work)**; * **WE ARE TIFLUXERS:** A united team passionate about technology and the impact our product creates. We tackle every challenge with commitment, collaboration, and, of course, enjoying every step of the journey. * **OUR CULTURE:** At Tiflux, our values aren’t just posted on the wall — they’re lived daily and reside in the heart of every Tifluxer sharing this journey with us; * **SMALL GESTURES THAT MAKE A DIFFERENCE:** Fruit Day, Bread Day, and other surprises demonstrating how much we value and care for our team; * **WELLBEING:** Partnership with SESC, granting our Tifluxers access to physical, cultural, and leisure activities — because caring for mind and body is part of our journey here.