Job Summary: You will be responsible for technical refinement of the solution, as well as development and maintenance of Salesforce Service Cloud solutions, with emphasis on customer service processes and case management. Key Highlights: 1. Technical refinement, development, and maintenance of Salesforce solutions 2. Focus on Salesforce Service Cloud, Omnichannel, and Email-to-Case 3. Technical support in architecture definition and technical decision-making **Description:** ---------------- You will be involved from technical refinement of the solution through to development and maintenance. Development and enhancement of Salesforce Service Cloud solutions, focusing on customer service processes and case management. Configuration and optimization of Omnichannel and Email\-to\-Case. Building and maintaining complex Flows, ensuring best practices and performance. Developing REST integrations with external systems. Configuration and customization within Salesforce Service Cloud. Code review and assurance of development best practices. Deployment via CI/CD pipeline using Git/Jenkins or similar tools. Technical support in architecture definition and technical decision-making with the team and client. **Requirements:** ----------------- **About the position:** * Minimum 5 years’ experience in Salesforce development * Solid, proven experience with Salesforce Service Cloud * Practical experience with Omnichannel (configuration, routing, capacity model, presence status) * Experience with Email\-to\-Case (configuration, troubleshooting, assignment rules, and related automations) * Advanced experience with Flow (Screen Flow, Record\-Triggered Flow, Autolaunched Flow, declarative architecture best practices) * Advanced Apex development (Classes, Triggers, Batch, Queueable, Test Classes) * Experience with Lightning Web Components (LWC) * Experience with REST and SOAP integrations (consuming and exposing APIs) * Experience with authentication (OAuth, Named Credentials) * Best practices for developing Apex classes, Triggers, and custom components * Automation tools such as Workflow (legacy), Flow, and Approval Process * In-depth knowledge of Salesforce security model (Profiles, Permission Sets, Roles, Role Hierarchy, Sharing Rules, and access control) * Metadata deployment (Change Sets, SFDX or similar) * Experience with DevOps or software development lifecycle, including Git (or other SCM), CI/CD, and pipelines * Experience with Agile methodologies * Salesforce certifications are considered a plus Knowledge of other technologies such as Java, Kafka, AWS, Node.js, and Python will be considered advantageous * **How you will work:** * You will be involved from technical refinement of the solution through to development and maintenance. * Development and enhancement of Salesforce Service Cloud solutions, focusing on customer service processes and case management. * Configuration and optimization of Omnichannel and Email\-to\-Case. * Building and maintaining complex Flows, ensuring best practices and performance. * Developing REST integrations with external systems. * Configuration and customization within Salesforce Service Cloud. * Code review and assurance of development best practices. * Deployment via CI/CD pipeline using Git/Jenkins or similar tools. * Technical support in architecture definition and technical decision-making with the team and client. **What we consider as differentiators:** * Strong communication skills; * Ability to mediate discussions between business and technical teams; * Ability to advocate for ideas; * Teamwork; * Autonomy. **Benefits for you:** * Sul América Health Insurance \- no co-payment; * Care Plus Dental Insurance \- no co-payment; * Multi-Benefit Card (Meal/Restaurant Allowance) \- Caju; * Daycare Assistance for children up to 5 years and 12 months old; * Remote Work Allowance; * Birthday Bonus; * Wellhub: (Gympass is now Wellhub!) Corporate fitness platform focused on quality of life and well-being, granting access to partner gyms and studios for our employees; * Life Insurance; * Profit Sharing; * Possibility of Vouchers for Salesforce certifications. *Our work model is fully remote (occasional office visits may be required upon demand, but will be scheduled in advance and with expenses covered), and the employment type for this position is CLT.* **Understand the hiring process stages:** * Application * Profile Mapping * HR Interview * Technical/Management Interview * Hiring