Helpdesk Analyst

Description

Job Summary: Helpdesk Analyst to provide technical support to clients, implement systems, and configure peripherals, identifying and resolving issues. Key Highlights: 1. Provide technical support and system implementation for clients 2. Assist in configuring POS systems, payment methods, and peripherals 3. Collaborate with sales, implementation, and development teams Provide technical support to clients via WhatsApp, phone, and remote access, identifying and resolving issues related to systems and integrations; Execute system implementations, including installation, configuration, testing, and validation with clients; Assist in configuring POS systems, payment methods (PIX, credit/debit cards, TEF), printers, and other peripherals; Log support requests, diagnostics, and solutions in the ticketing system, following internal workflows, checklists, and standards; Support clients during the post-implementation period to ensure proper system functionality; Escalate technical requests to the development team when necessary; Provide internal support and collaborate with sales, implementation, and development departments. **Position:** Helpdesk Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Customer Service / Information Technology **Number of Openings:** 3 **Benefits:** Salary Range: R$ 3.250,00; Meal/food allowance; Transportation allowance; Health insurance; Commission based on established criteria. **Requirements:** Completed or ongoing degree in Information Technology, Information Systems, Systems Analysis and Development, or Computer Networks; Basic to intermediate computer knowledge; Prior experience in technical support or helpdesk roles; Familiarity with system implementation; Basic networking knowledge; Technical ability to diagnose issues and execute procedures according to checklists; Willingness to travel. **Preferred Qualifications:** Experience in customer service. Completed or ongoing degree in Information Technology, Information Systems, Systems Analysis and Development, or Computer Networks; Basic to intermediate computer knowledge; Prior experience in technical support or helpdesk roles; Familiarity with system implementation; Basic networking knowledge; Technical ability to diagnose issues and execute procedures according to checklists; Willingness to travel. **Preferred Qualifications:** Experience in customer service.