CRM Ops Analyst

Description

Job Summary: CRM Ops professional responsible for CRM governance, database quality, deliverability, and performance of multichannel journeys. Key Highlights: 1. Daily monitoring of IP and domain reputation. 2. Technical execution of multichannel campaigns. 3. Technical support to Growth, Content, and Product squads. **Position Summary** CRM Ops is responsible for CRM governance, database quality, deliverability, and performance of multichannel journeys. **Key Responsibilities** These will be the primary responsibilities of the candidate benup seeks for this position: * Daily monitoring of IP and domain reputation (Sender Score, escalation, warm\-up). * Technical execution of campaigns (e\-mail, WhatsApp, SMS, and Webpush). * Database maintenance and cleansing (deduplication, bounces, opt\-ins). * Validation and publishing of automations. * Contact lifecycle management (entry, updating, deactivation). * Technical support for Growth, Content, and Product squads. * Generation of technical performance reports (deliverability, bounces, IP/domain reputation, automation errors, queues, and journey health). * Campaign performance analysis. **Requirements and Competencies:** * Completed undergraduate degree. * Experience with CRM tools (e.g., Salesforce, HubSpot, or similar). * Knowledge of SQL (Python is a plus). **Working at benup means engaging with people from diverse backgrounds, rich in experience and eager to make things happen—and that’s already a major advantage.** **But speaking of** ***benefits*****, as part of our team you would receive:** * Full-coverage medical assistance; * Dental plan; * Life insurance; * Meal allowance \+ Food allowance, with flexible balance; * Transportation allowance; * Discount club with over 200 partner stores; * Daycare assistance for mothers or fathers of children under 2 years old; * Special conditions for English courses, pet health insurance, and much more! \#Joinbenup