Description: * Bachelor's degree in IT-related fields. * Experience in the IT area. * Advanced English. * Knowledge of ITIL. * Good communication skills. Desirable: * Knowledge of Hardware, IT systems, Service Reporting, IT procurement processes. In the role of mid-level IT analyst, the main activities will be: * Management of activities and vendor control. * Responsible for monitoring IT services. * Administrative processes for acquiring IT items. * Monitoring of IT contracts. * Monitoring third-party queues ensuring SLA delivery. * Operational Management and Continuous Improvement. * Process control and documentation. 2511130202461866292