Customer Success Assistant

Description

Job Summary: Join the Customer Success team at a growing startup, focusing on customer retention, feedback collection, and continuous improvement of strategies—learning and developing alongside experienced professionals. Key Highlights: 1. Learn hands-on how to ensure the success of our customers 2. A dynamic, innovative environment with abundant learning opportunities 3. Real opportunities for professional development Customer Success (CS) **Working Hours:** Monday to Friday, from **9:00 AM to 6:00 PM** **Work Model:** **Hybrid – 1 day per week onsite** Are you communicative, passionate about helping people, and eager to learn everything about **Customer Success** at a growing startup? Then this role is for you! On the **Multipedidos CS team**, you’ll work side-by-side with experienced professionals, learning hands-on how to ensure the success of our customers. All your activities will be closely supervised, because learning is an essential part of the process here. Main Responsibilities (with supervision) * Conduct onboarding training for new customers, helping\-them use the platform confidently; * Support customer portfolio retention by monitoring satisfaction and engagement metrics; * Handle cancellation requests, identify root causes, and propose consultative solutions; * Collect feedback and collaborate with internal teams to improve products and processes; * Contribute to the continuous improvement of retention and engagement strategies; * Conduct periodic check\-ups with customers to ensure everything is functioning properly; * Work on **upsell and cross\-sell** targets, offering solutions aligned with customers’ needs and participating in a performance-based bonus program; * Customize menus within the platform, ensuring items and categories are correctly structured; * Assist in identifying customers at risk of cancellation and proactively intervene to reverse the situation; * Map customer pain points and opportunities, focusing on delivering value and strengthening partnerships. What We’re Looking For * Interest in learning about **Customer Success** and the technology industry; * Strong verbal and written communication skills; * Empathy, organization, and problem-solving focus; * Desire to grow and develop alongside the company. What We Offer * A dynamic, innovative environment with abundant learning opportunities; * **Hybrid work model (1 day per week onsite);** * **Monthly performance-based bonus;** * **Meal/Voucher allowance via Flash card;** * **Home office allowance via Flash card;** * **Health insurance;** * **Dental insurance;** * **Mental health benefit;** * Real opportunities for professional development, including ongoing training and learning. Do you identify with this role? Excited by the challenge? Apply now and join the Multipedidos team!