Tele-Tigre Operator

Description

Job Summary: The Tele-Tigre Operator provides technical support to customers and consumers, offering guidance and handling technical inquiries and complaints to ensure quality and brand reputation. Key Highlights: 1. Technical support to customers and consumers nationwide 2. Strategic role in ensuring quality and brand reputation 3. Focus on continuous improvement of products and customer experience The Tele-Tigre Operator provides technical support to customers and consumers nationwide via channels such as toll-free number (0800), WhatsApp, and email. Responsibilities include receiving, analyzing, registering, and tracking technical inquiries and complaints from initiation to resolution, providing guidance on Tigre solutions in full compliance with applicable regulations and legislation. This department plays a strategic role in ensuring the quality of guidance provided, safeguarding brand reputation, and continuously improving products, processes, and customer experience — aligned with Tigre’s purpose. Working Hours: 08:00 to 16:12 **Responsibilities and Duties** * Provide technical guidance to consumers, distributors, and construction professionals via toll-free number (0800), WhatsApp, and emails, aiming to add value to Tigre product sales and assist in correct product application, preventing failures and post-sales costs. * Register, analyze, and resolve complaints not requiring on-site technical follow-up through negotiation with distributors and consumers, thereby expediting resolution for the end customer. * Forward customer, construction professional, and internal customer complaint cases to the Tigre Resolve team and Application Engineers via toll-free number (0800), WhatsApp, and emails, with the goal of achieving customer satisfaction. * Propose improvements to existing products and new product development based on analysis of real-world situations and opportunities, supporting continuous improvement of Tigre products. * Support the Application Engineering team in the field by promptly processing product replacement requests, dispatching parts, and sharing relevant information per case — accelerating service delivery and closure while maintaining maximum quality. * Support the commercial team with technical information to contribute to Tigre product sales. * Assist in documenting complaints through control and organization of files, protecting the company legally. * Generate quantitative and qualitative reports on received complaints, updated monthly, to promote continuous improvement of Tigre products. **Requirements and Qualifications** * Currently enrolled in a Technical Course in Building Construction or a Bachelor’s degree in Civil, Electrical, or Mechanical Engineering. **Additional Information** **We care about the well-being of our Feras and offer benefits such as:** * Work Schedule: Hybrid (3 days per week onsite). * Flexible working hours; * Meal allowance; * Year-end bonus; * Health insurance; * Dental insurance; * Life insurance; * Private pension plan; * Wellhub**;** * Birthday day off; * Citizen company: extended maternity and paternity leave. * Discount on our products; * Annual bonus (profit-sharing); * Up to 50% discount on medications; * Health programs. With over 80 years in the market, we are a Brazilian multinational leader in construction solutions, with strong international presence and nearly 5,000 professionals operating across 5 countries. Our driving purpose is to care for water to transform people’s quality of life in the communities where we operate. Our team consists of individuals who embrace this same purpose, and together we rank among the best multinationals to work for in Latin America — according to the Great Place to Work 2024–2025 ranking. We value diversity in a multicultural, respectful, and inclusive environment that empowers your talent. We believe our strongest connection lies with people — and here, you are free to be who you are. Do you feel this connection? Join our team! Click here and follow\-us on LinkedIn.