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Job Summary: Works in the After-Sales area at the SAT, providing customer service and technical support to authorized service centers and end customers, proactively resolving issues and improving products and processes. Key Highlights: 1. Manage service orders and negotiate compensation. 2. Provide technical support and conduct training for authorized service centers. 3. Monitor competitors and track SAT goals and KPIs. **Daily Responsibilities:** Works in the After\-Sales area at the SAT, performing activities related to customer service and technical support for authorized service centers (ATAs) and other customers (end consumers, construction companies, representatives, resellers, DR, telesales, among others), as well as providing product- and procedure-related support to authorized technical assistance centers. Proactively resolves problems and improves products and processes, and performs other related and inherent duties. **Main Responsibilities and Activities:** * Manage service orders (SOs) within the assigned region, aiming for resolution within 30 days (CDC), preferably during the first visit. * Negotiate compensation for manufacturing defects and act as a legal representative in hearings (Procon/litigation). * Analyze and approve/reject PCTs, ensuring consistency with SOs; open NCs for quality analysis. * Provide technical support to ATAs and customers (internal and external) to clarify technical questions and resolve technical issues. * Conduct technical training for ATAs, perform visits and audits for continuous improvement. * Train new representatives with focus on the area and Lifetime Warranty. * Research the market to expand or adjust the ATA network, considering demand, contractual terms, and ethics. * Monitor competitor practices, labor rates, and spare parts pricing. * Track SAT goals and KPIs; generate performance, defect, and critical case reports. * Analyze ATA performance and support strategies for spare parts sales. * Request creation of spare parts kits and define pricing according to company rules. * Handle and resolve requests originating from social media, Reclame Aqui, and Procon. * Technical Competencies: * Proficiency in Microsoft Office Suite. **Requirements to Apply:** * Experience in technical assistance; * Completed or currently pursuing a bachelor’s degree. **We Offer:** * Meals provided at the company; * Special transportation; * 30% company subsidy for group life insurance; * Daycare allowance; * Extended maternity and paternity leave; * Free psychosocial support; * Free in-house medical care; * Vaccination program; * Workplace gymnastics; * Wellhub (Gympass); * Year-end gift; * Birthday gift; * Salary advance. **After 90 Days** * National Hapvida Health Plan; * Dr. Alper Telemedicine; * Civil Marriage Allowance; * Dental Plan; * Pharmacy Benefit (SESI); * Dental Benefit (SESI); * Docol Product Purchase Program; * Profit Sharing Program (PPR); Employment Type: Permanent CLT Salary: R$4\.000,00 \- R$4\.003,00 per month
