JUNIOR QUALITY ANALYST

Description

Job Summary: Junior Quality Analyst to optimize IT services by conducting audits, handling customer satisfaction surveys, and proposing solutions for operational failures. Key Highlights: 1. Focus on continuous improvement of IT processes 2. Collaboration with Field Service and Service Desk teams 3. Opportunity for proactive and analytical professionals **Junior Quality Analyst (IT Services)** --------------------------------------------- * **Whirlpool Factory – Joinville/SC** * **Monday to Friday, from 8:00 AM to 5:00 PM** Do you enjoy analyzing and improving processes? Positivo S\+ is looking for a professional to enhance the quality of services delivered by the IT team! ### **RESPONSIBILITIES** * Conduct incident ticket audits * Handle customer satisfaction surveys and identify improvement opportunities * Propose solutions for operational failures * Analyze monthly results and prepare reports (booking) * Work directly with Field Service and Service Desk teams * Interact with technical teams to drive improvements and alignment * Support process organization and documentation * Serve as a reference for communication and collaborative attitude in the workplace ### **MANDATORY REQUIREMENTS** * **Strong communication skills** and diplomacy when interacting with technical teams * Analytical profile for handling surveys and operational results * Proactivity to **propose improvements and resolve failures** * Organizational skills to **document processes and prepare reports** * **Autonomy and confidence to structure processes** ### **PREFERRED QUALIFICATIONS** * Prior experience in quality assurance **Ready to build your career with us? Apply now!** Minimum Education Level: High School (Secondary Education) * Positivo Discounts * Dental Plan * Health Insurance * Meal/Voucher Allowance * Transportation Allowance * Discount Club * Mente Tranquila (Therapy Program) * Wellhub (Gympass) * Elleve Performance * Life Insurance