Hotel Front Office Supervisor

Description

The **Hotel Cabana Suiça** is hiring a **Front Office Supervisor** to lead the guest service team and ensure a high standard of hospitality. We seek an organized, communicative, experienced professional with strong leadership skills. **Key Responsibilities** * Supervise, guide, and monitor the front office team. * Ensure strict adherence to service standards and internal procedures. * Monitor and support check\-in, check\-out, and guest service processes. * Resolve conflict situations and handle special requests. * Organize staff schedules, time off, and training sessions. * Conduct shift opening and closing procedures and oversee departmental administrative routines. * Ensure effective communication between the front office and other departments (housekeeping, maintenance, restaurant, etc.). * Maintain organization, efficiency, and excellence in guest service. **Requirements** * Proven experience supervising front office operations or similar roles in the hospitality industry. * Proficiency in guest service routines, reservations, and hotel management systems. * Excellent communication skills, professional demeanor, and problem-solving ability. * Active leadership, organizational skills, and proactivity. **Preferred Qualifications:** * Foreign language proficiency (English/Spanish). * Education or training in hospitality, tourism, or management. **Salary and Benefits** * **Probationary salary:** R$ **2\.500,00** * **Salary after probation:** R$ **2\.700,00** * **Meal and food allowance: R$150,00 during probation; R$300,00 thereafter** Employment type: Full-time, Permanent CLT, Temporary Contract duration: 3 months Compensation: R$2\.500,00 \- R$2\.700,00 per month Benefits: * Food allowance * Meal allowance * Transportation allowance